SuperBook Hiring for Customer Support Representative (Remote Work) Job at Las Vegas, NV Full Time

SuperBook Sports is one of the most well-known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. We are looking for someone to join our Customer Service team working remotely in Nevada. Starting pay is $15 per hour with regular increases based on progression. Schedules may vary based on coverage needs. In addition to working with a great team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. In this role, you would:

• Quickly and effectively respond to inquiries from customers placing wagers through online and mobile betting apps.
• Use email, online chat, and/or phone calls to interact with customers.
• Ask relevant questions to understand the nature of the customer’s issue.
• Use empathy, tact, and diplomacy to provide a positive experience for customers.
• Use judgment to determine when issues need to be escalated or other internal resources engaged in problem-solving.
• Use helpdesk software to accurately document issues and resolutions.
• Engage in training to stay current on company procedures and systems.
• Support team members within and outside the department as needed.

Requirements:

• Must be 21 years of age or older.
• Must reside and work in the state of Nevada.
• Must be able to pass any licensing requirements as mandated by gaming regulators.
• Fluent in English with strong oral and written communication skills.
• Working knowledge of Microsoft Office applications such as Outlook, Word, Excel and Teams.
• Experience using helpdesk software, such as Zendesk, is a plus.

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PI199068887