This position will be responsible for providing on-site computer/tablet/peripheral technical support including but limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
Prior professional user support experience with Microsoft Office 365
Prior technical deskside user support experience with Windows 10
Prior professional technical support and troubleshooting of Desktops/Laptops
Prior experience using desktop/help desk ticketing applications
Prior professional technical support of network connectivity
Prior experience imaging and Setup of PCs
Support of Printers and other peripherals
Prior experience troubleshooting and installing Encryption/Bitlocker
PC Imaging and Setups
Prior professional experience with one of the following: Microsoft SCCM, Remote Access, GoToAssist
Job Type: Contract
Pay: $23.00 – $25.00 per hour
Benefits:
Schedule:
Experience:
Work Location: One location
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