Sunnen Products Hiring for International Customer Service and Compliance Rep Job at Saint Louis, MO Full Time

Sunnen Products Company was founded in 1924 by Joseph Sunnen. Since then, Sunnen Products Company has been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives. As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. Sunnen maintains a high retention rate. About 60 percent of our employees have 10-plus years of service while 25 percent have 25-plus years of service. Currently, our average length of service is more than 15 years.

JOB DESCRIPTION The position offers a nice mix of work, processing customer orders and inquiries using a computer in a team-oriented environment.

FUNCTIONS OF THE JOB

1. Establish strong, effective working relationships with customers and coworkers.

2. Process customer purchase orders received by email and web. Advise customers of pertinent order information, such as pricing, delivery, and terms of sale.

3. Work with management and teammates to ensure export and controlled transactions meet US Federal regulations Escalate orders requiring licenses and notify management of export concerns.

4. Screen end users and intermediaries against Restricted Party Lists.

5. Collaborate with international distribution, end customers, freight forwarders and customs brokers in accordance with international export/import and shipping laws. Prepare all required shipping documents. Process letters of credit and ATA carnets.

6. File electronic export information (EEI) in the automated export system (AES). Populate country of origin to support free trade agreements and correct trade balance data.

7. Retain records, including commercial invoices, ocean or airway bills of lading, purchase orders/contracts, and governmental correspondence per government retention policies.

POSITION QUALIFICATION REQUIREMENTS

Education: Requires a high school education, prefer 2 years of college, and 4 years of college is a plus.

Experience: Requires a minimum of three years international customer service and proficiency with computer order entry. Must have at least basic understanding and one year experience of US export compliance regulations. Working familiarity with Oracle EBS or Oracle CX is a plus.

Skills and Abilities

1. Positive, “can do” attitude; enjoys problem solving.

2. Strong written and verbal English communication skills. Fluency in written and spoken Spanish is a plus.

4. Teamwork orientation.

5. Excellent time management.

Travel:

Unlikely, except possibly for training.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Job Type: Full-time

Pay: From $28.84 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• St. Louis, MO 63143: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• International Customer Service: 3 years (Required)
• Export Compliance: 2 years (Required)
• Spanish: 10 years (Required)

Work Location: One location