SUCCESS VISION EXPRESS Hiring for IT Administrator Job at Tulsa, OK Full Time

Success Vision Express is a regional chain of eye care and optical stores. We strive to provide affordable world class service while also being a mission-driven company that puts purpose above profit.

IT Support Technician – Provide an initial point of contact for end users to receive support for mixed Windows, macOS, and iOS devices, for the Success Vision Express family of companies. This includes diagnosing, repairing, and maintaining devices. The person will also troubleshoot problem areas (by telephone, or via e-mail) in a timely, accurate fashion, and provide end-user assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools.

Success Vision Express is looking for an energetic and fast learning individual with a passion to help manage the IT systems for our medical offices and retail eyewear locations.

IT Support Technician Requirements:

• Experience with iOS and macOS (preferred)

IT Responsibilities:

First point of contact for end user workstation, printer, software, point of sale and telephony issues.
Receive requests, via online portal and over the phone, to perform initial analysis, and diagnosis of peripheral hardware and software issues for end users, and implement corrective solutions or escalation to other IT support staff as necessary.
Categorize, prioritize, and document end user requests by utilizing the IT ticketing system to track tickets and provide up-to-date status and information.
Provide other support for Information Technology products and services i.e. answering questions, teaching or instructing staff regarding software or hardware functionality, and communicating policy.
Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach at providing support.
Create, review, and update documentation on resolutions and troubleshooting in the Incident Management system.
Complete other duties, tasks and activities as needed and directed by the Director of Information Technology

Opportunities for travel will be available as needed, to support remote storefront and medical offices

Notes:

Starting pay is $13 to $15 per hour with the chance to get 6 raises in the first 24 months then annually thereafter. We will be happy to speak to those with or without experience. Our goal is finding the right person and then making it worth their while to grow with us.

Experience with Apple, Amazon Web Services (AWS), Ruby on Rails or Swift is a plus!

Each year, our employees also have the opportunity to join others on medical mission trips to third world countries. While these trips are only ten days in length, many have found them to be life changing.

If this sounds like an opportunity you might be interested in, then please fill out an application online at: https://successvision.com/join-the-team

We look forward to hearing from you soon!’
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Work Remotely

• No

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Have you applied on our website at: https://successvision.com/join-the-team? This is a required first step to be considered for this role.

Work Location: One location