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Software & Technology

State of Washington Dept of Corrections Hiring for IT System Administration – Entry (WSP) Job at Walla Walla, WA Full Time

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Description

IT System Administration – Entry (WSP)

Full Time | Permanent

Location: Walla Walla, WA

Salary Range: $5,326– $6,991 Monthly

This recruitment will be used to fill multiple positions.

On-site work is required.
The Washington State Department of Corrections is seeking a customer service oriented and articulate individual to fill the position of IT System Administration – Entry at Washington State Penitentiary – WSP (Walla Walla, WA). This role supports Information Technology Systems and users by providing localized support to staff and technology users at WSP.
IT provides technology solutions for the Department by strategically partnering with all Department divisions including the office of the Chief Information Officer (OCIO) and Washington Technology Solutions (WaTech). In this role, you will provide professional and technical expertise for the CFS team. The Professional-level CFS Technician directly supports DOC’s strategic goals and objectives by providing administration of IT systems, multiple diverse networks (Admin (DOC), Offender Services Networks (OSNC/OSNE/OSNL/OSNS), Health Services Network (HSN), and Security Electronics Network (SEN)) and customer service delivery across multiple divisions within DOC, and identifying, designing and implementing improvements in processes.
The IT System Administration – Entry position provides skills and technical knowledge to assist staff in overcoming complex technological situations such as performing project tasks and large work efforts within major facilities and field sites between DOC staff, incarcerated individuals and vendors. If you see yourself as someone who can adequately provide professional skills and technical knowledge to department staff and incarcerated individuals to enable them to use technology in order to perform their daily work duties at their site and throughout the state, we encourage you to apply!

A completed application packet will include:
  • A detailed resume
  • A cover letter regarding your interest for this position with our agency
  • Three professional references
Duties

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As an IT System Administration – Entry, some of your duties will include:
  • System Administration: Provides technical professional level support for Information Technology (IT) Systems servers, building automation systems, Private Branch Exchange (PBX) and networks for both staff and incarcerated individuals) to include:

    • Maintaining and monitoring server availability, functionality, and efficiency, by auditing, identifying, troubleshooting and resolving server errors; including but not limited to connectivity, hardware and software. Installs server fixes, updates and enhancements.
    • Monitoring and configuring backups for disaster recovery, ensuring backups of servers are performed according to schedules. Conducts routine tests of restore operations.
  • Network Service and Infrastructure: Ensures functionality, connectivity and availability of local area switches, data/phone connections and infrastructure to include:

    • Maintaining, modifying and auditing network equipment by ensuring appropriate Virtual Local Area Network {VLAN}, port security and port availability.
    • Troubleshooting, diagnosing and repairing network connectivity problems.
    • Installing and replacing network equipment.
  • Telecommunications/Mobile technology: Deploys and provides technical support for telephone’s, mobile phones, and other mobile connectivity hardware
  • Customer Support: Provides technical professional level customer support to staff, vendors and incarcerated individuals for IT Systems, equipment and phones.
  • Other duties as assigned
Qualifications

What we need (required qualifications):
  • Bachelor’s degree or higher in Computer Science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent.
  • An equivalent combination of IT related training and experience may substitute, year for year for education
  • 2 years of Information Technology experience in an enterprise environment within the last 4 years.*
  • 2 years of experience repairing, diagnosing and troubleshooting Network Operating Systems, software and hardware on physical and virtual servers.*
  • 2 years of experience using server diagnostic tools in the repair of server hardware and software.*
  • 2 years of experience in installing, testing, and configuring Microsoft Windows workstations.*
  • 2 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues.*
  • Experience may be gained concurrently with paid professional technical experience.

What will make your application stand out (preferred qualifications):
  • Microsoft Certified Solutions Associate: Windows Server 2019.
  • Microsoft Certified Solutions Associate: Windows 10.
  • Certified CompTIA A+
  • 2 years of experience repairing and diagnosing telephony technology (e.g. PBX, VOiP).
  • 2 years of experience repairing and diagnosing mobile technology (e.g. smart phones, air cards, hot spot, GPS).
  • 2 years of experience using an IT Service Management system.
  • 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g. access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, global positioning systems (GPS).)
  • 2 years of experience repairing, diagnosing and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN).)
  • 1 year of experience repairing, diagnosing and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage).
  • 1 year of experience integrating and administrating Security Electronics systems in an enterprise IT environment.
Supplemental Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

COVID 19 Vaccination Requirement
Pursuant to Emergency Proclamation 21-14, all Washington State executive branch employees, on-site contractors, and volunteers must be fully vaccinated against COVID-19 by October 18th, 2021. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 Vaccination as part of the hire process for all positions within our agency. If you have questions about this requirement, please contact the recruiter listed in the supplemental information section at the end of the job announcement.

IMPORTANT NOTES:
  • Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. **Please note: Phone number AND email address are required for all professional references.
  • A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
  • Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
  • We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
  • Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.

What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
  • Up to 25 paid vacations days a year
  • 8 hours of paid sick leave per month
  • 12 paid holidays a year
  • Generous retirement plan
  • Flex Spending Accounts
  • Dependent Care Assistance
  • Deferred Compensation and so much more!
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Job Overview

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  • Job Title: State of Washington Dept of Corrections Hiring for IT System Administration – Entry (WSP) Job at Walla Walla, WA
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