State of Minnesota Hiring for IT Support Specialist Job at Minneapolis-Saint Paul Full Time

Working Title: IT Support Specialist
Job Class: Information Technology Specialist 1
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/27/2022
• Closing Date: 01/06/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Henn TC-Eden Prairie-MAPE
• Division/Unit: MnSCU Hennepin South TC / MnSCU Henn South TC MAPE/MMA
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday – Friday, 8:00am – 4:30pm
• Travel Required: Travel between Brooklyn Park Campus and Eden Prairie Campus as needed
• Salary Range: $22.82 – $34.26 / hourly; $47,648 – $71,534 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
• Location: (include if different or multiple locations are possible)
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This is an entry-level staff position that works under immediate supervision, and looks to the Director of Technology and Innovation for work direction and coordination. This position is responsible for providing technical support to Hennepin Technical College students, staff and faculty. This position serves as the point of contact for reported incidents, service requests and inquiries and ensures accurate and detailed information is gathered. This position interacts with the College end users through telephone, email, chat, web and other mediums of support. The IT Support Specialist also provides administrative and operational support to the IT Services department.

Specific Duties Include:

• Provides user IT support services for all users so that technology needs are met in an accurate, timely and efficient basis.

• Collaborates with other Service Desk members and other IT Services staff on information sharing and incident resolution.

• Identify recurring incidents and escalate as needed for review and potential problem management.

• Provides front-line investigation and diagnoses for user reported issues

• Utilize and develop specialized skills that allow for a high rate of first contact resolution for incidents experienced by users.

Minimum Qualifications

• Service/Help Desk and/or computer support experience.

• Experience using service management and ticketing software applications.

• Evidence of exceptional user service and communication skills including the demonstrated ability to communicate in English effectively by telephone, email, chat and in person with users and colleagues in order to communicate technical concepts and/or processes and procedures.

• Ability to multitask, troubleshoot, be resourceful and prioritize work in order to minimize negative user impact

• 2 year degree from an accredited institution in a related field or 3 years of relevant experience.

Preferred Qualifications

• ITIL Foundations certification

• Training or certification in Microsoft Windows, Linux and/or Macintosh operating systems

• Training or certification in Microsoft Office Suite

• One year experience in an Information Technology capacity in higher education

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Shane Moore at [email protected] or 763-488-2548.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Shane Moore at [email protected].

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance is needed.