Log In
Sign Up
Software & Technology
State of Idaho Hiring for IT Operations and Support Analyst I – Boise Job at Boise, ID Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
BENEFITS:
Thank you for your interest in employment with Information Technology Services!
If you have questions about this position please contact us at:
Email: [email protected]
Description
Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to better serve Idaho’s citizens. We sincerely hope you will consider being a part of Information Technology Services success.
Information Technology Services (ITS), currently has an opening for an IT Operations and Support Analyst I position in our Chinden Office in Boise. This position will provide end-user and system support services within the ITS agency services and support team, supporting the operations of a wide range of applications, systems, and end-user devices.
The selected individual must possess an in-depth knowledge of troubleshooting and analysis tools, Microsoft workstation and desktop applications, Microsoft Active Directory, and backup and recovery operations. The selected individual will also have strong customer service skills, and able to work with and communicate with non-technical staff as needed.
The ideal candidate would have the following interpersonal and management skills:
- Excellent time management skills and the ability to manage priorities;
- Must be able to work as part of a team in a high demand customer service environment;
- Experience in face-to-face interaction with customers, staff and management;
- Ability to interact in a non-partisan manner when working in political environments or when involved in political activities;
- Excellent writing and grammar skills;
- Must be able to work as part of an on-call, 24/7 shift rotation schedule;
- Ability to work long hours, holidays and weekends;
- Ability to work under stressful conditions and work to tight timelines.
BENEFITS:
- Excellent low-cost Health, Dental, Vision Insurance
- Participation in one of the nation’s best state retirement systems PERSI Retirement
- Generous vacation and sick leave accrual beginning as soon as you start
- Eleven paid holidays a year
- Multiple savings plans, including an optional 401k & Deferred Compensation plans
- Group Life Insurance/Disability Insurance/Supplemental Life Insurance
- Employee Assistance Program
- Wellness Program
- Benefits Summary (Download PDF reader)
Please note: The successful candidate will be required to pass a fingerprint-based background check, a comprehensive CJIS background check, an IDOC background check and a Veterans background check
Example of Duties
- Provide direct end-user support for a wide range of technologies, user devices, telephone and conferencing devices and equipment, software applications and supporting systems;
- Configures, troubleshoots, builds, designs and deploys end-user software applications and device hardware;
- Manages, updates and creates service and support documentation within the designated service management system and other documentation sources; follows up with customers on issue resolution; provides daily interaction, both in person, via the phone or via electronic messaging with customers in the management of user reported issues;
- Conducts end-user training.
- Carry on call phone occasionally throughout the year.
Minimum Qualifications
- Good knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation, and troubleshooting.
- Experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software;
- Working with network protocols such as IP address schemas, DNS, DHCP, and directory services;
- Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems;
- Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions;
- Recommending the installation and use of applications and system software.
PREFERRED QUALIFICATIONS:
- One (1) year experience managing, scheduling and completing deployments.
- Troubleshooting, supporting computer hardware, software and operating systems.
Supplemental Information
Please enter your responses to the supplemental questions in the space provided. You must have the minimum level of experience or education described in the typically gained by statements for each question to qualify for this position. Scoring will be based on the information you provide. A higher rating may be obtained based on the extent of your education and experience, so take your time to provide a detailed and complete answer to each question. Please do not cite, Refer to Resume or See Resume as a response.
Thank you for your interest in employment with Information Technology Services!
If you have questions about this position please contact us at:
Email: [email protected]
Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.
Preference may be given to veterans who qualify under state and federal laws and regulations.
