Success in this role means working well in a fast-paced, high volume environment; possessing strong problem-solving skills, having high emotional intelligence and communicating complex matters in a clear and friendly manner. We are looking for an individual to join our small, yet dynamic and multi-functional phone support team. The ideal candidate weâre looking for is a seasoned practitioner in benefits administration (e.g., health, life and retirement savings) with a strong background working in a contact center and/or managing a high call volume (20+ calls daily), case management, possess strong analytical skills and verbal and written communication skills. CORE DUTIES:
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelorâs degree or four yearsâ experience or a combination of education and relevant experience. Knowledge, Skills and Abilities:
PHYSICAL REQUIREMENTS*:
â Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
â Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.
â Rarely kneel/crawl, operate foot and/or hand controls.
* – Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORK STANDARDS:
The expected pay range for this position is $39.90 to $48.56 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanfordâs extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected]. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information
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