Stanford University Hiring for Audio Visual (A/V) Support Specialist at Residential & Dining Enterprises, Stanford, California, United States Full Time

Audio Visual (A/V) Support Specialist🔍Residential & Dining Enterprises, Stanford, California, United StatesNew📁Information Technology Services📅1 day ago Post Date📅101095 Requisition #

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 7 million sq. ft. physical plant across the campus, provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: The Office of the Senior Associate Vice Provost, Stanford Dining, Hospitality & Auxiliaries, Housing Operations and Stanford Conferences, Maintenance Operations and Capital Projects and a team of R&DE strategic business partners: Finance & Administration & Information Technology, Human Resources, and Strategic Communications.

R&DE Information Technology consists of 35 full and part-time staff. The department is organized into six teams: CIO office, Portfolio and Project Management Office, Enterprise Applications, Support Services, Information Security and Privacy, and Enterprise Infrastructure. R&DE IT supports over 85 applications and integrations, 2,200 technology assets, and 1,100+ users. In addition to providing excellence in everything they do, R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises.

The Support Services team provides value by maintaining and advancing the technology needs of R&DE and is comprised of two core support areas: Desktop and Application support; Point of Sale (PoS) and Audio/Visual (A/V) and Digital Signage support. R&DE’s Desktop and Application team is responsible for the incident and request fulfillment related to desktop, mobile devices, printers, software, software licensing management, and front-line support for the application portfolio.

R&DE’s Point of Sale (PoS) team provides support with the incident and request fulfillment related, but not limited to, break-fix, transactional solutions delivery, and license management across Athletic Concessions, 12 café and retail locations, 9 dining halls, The Stanford Guest House, and more than 20 youth camps during Summer Conferences. The A/V and digital signage team supports R&DE’s 3 conference centers and 47 conference rooms with on-site delivery, set up, operation, maintenance, and troubleshooting of equipment related to A/V. R&DE’s conference centers are equipped with state-of-the-art audio/visual equipment, including high-definition laser projection, sound, and capturing capabilities for various high-profile events ranging from boardroom meetings to banquets and receptions.

The Audio/Visual Support Specialist is a member of the Support Services team and furthers the organization’s mission by providing the highest quality service to students and other members of the university community in a sustainable and fiscally responsible manner. This customer-facing role will provide A/V technical event management support to clients for their events at our venues. Additional responsibilities includes supporting computer hardware, software, and Audio/Visual (A/V) equipment and provide augmented support for the other services associated with the onsite retail café and computing environment. In this matrix support model, the incumbent will work closely with R&DE Stanford Dining, Hospitality and Auxiliaries staff, the conference center clients, and R&DE IT to deliver the best possible user experience. The individual will also work with internal and cross-functional teams on project execution and may contribute to the planning of operational support after project implementation. The incumbent must also have a “can do” attitude, engage in a team collaborative environment, and ensure that assets comply with all governing rules, policies and procedures while providing guidance and assistance to clients and staff.

“Students (Customers) First “is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE:

Under general supervision, provide technical support to end-users for audio/visual, computer hardware, software, and network related requests.

CORE DUTIES*:

• Be a A/V technical event lead and will be a main escalation point for any A/V-related issues at several locations, including but not limited to Munger Graduate residences, Li Ka Shing conference space, Escondido Village Graduate Residences, and Stanford’s Redwood City campus; provide training, create documentation, and offer guidance as needed for Stanford staff, temporary facility staff, student workers, and third-party vendors to achieve outcomes.
• Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution, and refer problems to associated groups when possible.
• Install, upgrade, configure, set up, manage, and troubleshoot audio/visual equipment including high end projectors, audio systems and lighting for our conferencing venues. Additional support and management of teleconferencing systems, communication devices, POS devices and peripherals.
• Research, recommend, and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
• Research, recommend, and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
• Investigate and test new tools, systems, techniques, and software products.
• Provide technical guidance and training; create, update, and maintain documentation; may guide other staff.
• Work on projects requiring expertise and creativity in analyzing and deploying technology.
• Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.

• Ability to provide excellent client service.

• Ability to apply diagnostic techniques for problem troubleshooting.

• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting

• Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.

• Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.

• Strong technical experience using digital media equipment, video creation, editing software, digital media control software, and various computer equipment (Zoom, Jabber, WebEx)

• Demonstrated ability to perform repairs on a wide variety of audio, visual, and desktop computer equipment.

• Ability to adapt equipment setup and provide alternative setup or workarounds if necessary.

• Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.

• Ability to work independently as well as effectively in a collaborative team environment.

• Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture

Certifications and Licenses:

• Preferred: ITIL Foundations v3 certification and/or training.

• Ability to obtain and maintain a California Non-commercial Class license.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.

• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

• Occasionally kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, soft/file paperwork or parts,

WORKING CONDITIONS:

• On-Call Rotation. May work extended hours, evenings, and weekends.

• May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces,

WORK STANDARDS:

• Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety. Communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $85k to $90k per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.Why Stanford is for You: Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time
• Job Code: 4732
• Employee Status: Regular
• Grade: H
• Requisition ID: 101095
• Work Arrangement : On Site