ST genetics Hiring for IT Help Desk Supervisor Job at Navasota, TX Full Time

Job Title– IT Help Desk Supervisor

Location: Navasota, TX

POSITION SUMMARY

The IT technical support engineer supervisor monitors and maintains the computer systems and networks of an organization through installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone, remote connection or in person. This is a key help desk role, supporting locations in Wisconsin.

RESPONSIBILITIES / DUTIES

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems, networks and supporting hardware
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

EDUCATION / QUALIFICATIONS

• Bachelor s degree in Business information technology, Computer networking and hardware, Computer science, Computer software development, Information technology or related discipline
• 7+ years of experience in a similar position
• Experience and knowledge in server administration (Windows, Red Hat/Ubuntu) and VMWare
• Experience in hardware/software management and monitoring systems (i.e. Solarwinds)
• Experience in customer service and Help Desk experience / Document and track issues via a ticketing system
• Knowledge of remote access solution support tools and techniques: VPN, Terminal Services, and TeamViewer, remote desktop connection
• Setup, configuration, and management of servers using windows, red hat and / or Ubuntu
• Experience with datacenters on a small scale
• Configure and install CAT5e /CAT6 cabling working with racks, patch panels cable trays, knowledge of pulling cables and termination, testing splicing

• Knowledge of routers and access point configuration
• Manage and create Active Directory accounts, network shares, and printing services
• Setup users within Active Directory
• Creation, configuration and setup of virtual machines using VMWare
• Familiarity with MS Office and other computer programs
• Install and configure Antivirus solutions
• Manage Microsoft Exchange client configuration and support
• Ability to think logically
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Ability to work well in a team
• Problem solving skills
• Strong customer focus
• Ability to prioritize workloads
• Attention to detail

STgenetics® is an Affirmative Action EEO employer

We are an equal opportunity employer and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

STgenetics® participates in the E-Verify Employment Verification Program.

STgenetics® is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at STgenetics® via-email, the Internet or directly to hiring managers at STgenetics® in any form without a valid written agreement in place for that specific position will be deemed the sole property of STgenetics®. As a result, no fee will be paid in the event the candidate is hired by STgenetics®.