Spok, Inc Hiring for Product Manager (Healthcare IT) – Remote (-) at Hopkins, MN  Full Time

Overview

We are seeking an experienced Product Manager to guide the development of our mobile applications that facilitate workflow-based secure communications in the healthcare industry. The ideal candidate will possess a deep understanding of mobile technology, healthcare communication needs, and the ability to effectively work with Product Owners and key stakeholders. They will lead cross-functional teams, driving successful product development, launch, and market fit.

As a Product Manager (PM) at Spok you will be assigned one or more Care Connect Suite product (s) which serve healthcare’s critical communications needs. You will be responsible for translating the product strategy into actionable tasks and work with cross-functional agile teams to execute those requirements.

As a self-starter, and collaborative team player, you will participate in frequent customer engagements with our sales, services or support teams and have the responsibility of evangelizing market needs collected with internal stakeholders. The PM works collaboratively with program management and key stakeholders to guide the product release launch process by working across the organization to ensure their features can be deployed, trained, and supported.

This role has significant relationships and responsibilities outside the local team, including working with Product Management, Customers, Business Owners, and other stakeholders.

Responsibilities

As a member of the product management and strategy team, the PM is responsible for the following:

• Manage the mobile application product life cycle from strategic planning to tactical execution
• Understand market trends, customer needs, and the competitive landscape in the healthcare mobile communication software industry
• Engage with key stakeholders, both internal and external, to understand their needs, collect feedback, and ensure alignment on product strategy and roadmap
• Define product vision and roadmap for the mobile application, ensuring full integration with the suite of communication products
• Scope and prioritize activities based on business and customer impact
• Translate product strategy into detailed requirements and prototypes
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Collaborate with Product Owners to prioritize product features and development efforts based on the product roadmap and vision
• Support Product Owners in managing the product backlog and planning sprints
• Work closely with marketing, sales, PSG, and support to ensure a successful product launch and adoption. Support the go-to-market process and related document creation
• Act as a product evangelist to build awareness and understanding of the product among internal teams, customers, and external stakeholders. Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Develop product pricing and positioning strategies
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Brief and train internal departments on the aspects they will need in order to do their jobs (e.g.) Sales Engineering, Professional Services, and Support) on new and/or enhanced product features
• Support the go-to-market process and related document creation
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed

Required Education, Skills, and Experience

Bachelor’s degree

• 5+ years of product management experience
• Experience with the strategy, development, and use of mobile applications
• Knowledge and experience in Healthcare IT (Hospital / Health System)
• High level of product knowledge of critical communications, IT and competitive products and other voice communications technologies
• Strong knowledge of mobile application trends, design principles, and development processes
• Experience working with Agile methodologies and principles
• Excellent analytical and problem-solving abilities
• Strong written, verbal, and presentation communication skills
• Ability to work cross-functionally and influence without direct authority

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935