Spectrum Brands Hiring for Accounts Receivable-Claims Manager at Middleton, WI  Full Time

Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home – from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy of products from trusted brands such as FURminator, DreamBone, Russell Hobbs, Tetra, GloFish, Remington, Cutter, and Spectracide, we deliver high-quality, reliable products. We strive to use consumer insights to fuel innovation. Our long-trusted brands provide the newest solutions to improve the way people live life at home, ultimately exciting consumers. Because we are structured for growth and efficiency, we can serve more consumers, customers and stakeholders around the world every year. We are led by our values of trust, accountability and collaboration to serve others through this common mission: We make living better at home.

Spectrum Brands’ global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.

This is a hybrid position (3 days onsite and 2 days from home) that will sit out of Earth City, MO orMiddleton, WI.

Job Summary

The Manager of Accounts Receivable Claims will be responsible for leading a large team to effectively manage and process customer claims, perform root-cause analysis, and lead recovery efforts. This person will also oversee process improvements and collaborate with divisional resources to maximize the recovery of disputed claims. This role is responsible for providing training, coaching, and guiding the claims teams while enforcing claims policies and procedures.

This role requires a strong credit / claims professional who has a good understanding of finance, order to cash process, partners across business functions, improves front end execution, and builds strong relationships allowing for the resolution of issues collaboratively and ensuring that both internal and external customer goals are achieved.

Primary Duties & Responsibilities

• Manages global claims teams and operations for all SPB Americas divisions.
• Responsible for all aspects of U.S., Canada, and LatAm claims operations.
• Develop team members skills and productivity to meet annual Key Performance goals and deliverables.
• Ensure systems and controls are in place as outlined in policy and procedure manuals and ensure teams are following SOPs.
• Meet established daily, weekly, and monthly goals and deadlines.
• Review and approve AR adjustments up to $100,000.
• Supply monthly claims deduction scorecards to capture current health, age, and status of open claims. Ensure regular monthly (weekly as needed) summary cases are published to business teams for review and approval. Keep approval cases under 60 days.
• Lead, mentor, and motivate a team of Claims Specialists and Claims Analysts.
• Facilitate and conduct “All-Hands” claims meetings with claims teams and business units.
• Evaluate and adjust team structure as business / priorities change and global assignments changes are needed in order to maintain targeted metrics.
• Lead continuous improvement projects focused on process simplification, deduction prevention, and cost savings efforts to include cash recovery and deduction prevention.
• Ensure that the internal control environment and SOX compliance are supported along with compliance to all legal and regulatory requirements.
• Mentor, coach, and develop employees through orientation, training, establishment of goals, communication of policies and rules, and constructive discipline as needed.
• Oversee SAP claims operations and ensure full utilization of systems capabilities. Engage with leadership and internal – external customers to explore and implement new software solutions including documentation, training, and implementation.
• Engage with customer care and sales to improve order accuracy and billing accuracy with focus on front end execution and accuracy.
• Negotiate repayment settlements with customers and secure repayment re: settlement positions as aligned with business teams.
• Lead efforts and engage cash, collections, and business leaders to reduce unclaimed property efforts and to prevent new incidents going forward.
• Collaborate and align with the business teams to address denied claims re: accounts receivable related issues to ensure maximum recovery of claims and that root-cause issues are identified and corrected.
• Drive standardization, harmonization, and process improvements of revenue cycle practices across the entire N.A. enterprise by partnering with FSS pillar teams and business units.
• Actively engage with the offshore team leads to promote understanding, independence, and improved performance. Lead deduction recovery efforts to maximize cash recoveries and escalate internally and externally as needed.
• Develop claims performance goals and coordinate efforts to ensure these are consistently met.
• Actively take part in Financial Shared Services organization planning and development activities.
• All other duties as assigned.

Education and Experience Profile

• Bachelor’s degree in business, management, accounting, or finance required.
• 5 years’ experience managing of claims.
• Experience leading a large team of Accounts Receivable professionals.
• Knowledge of multiple AR systems, workflows and integration with other accounting systems in a financial services environment.
• Excellent knowledge of and background in accounts receivable policies and procedures.

Required Skills

• Strong analytical, organizational, and critical thinking skills.
• Exceptional communication and motivational skills.
• Demonstrated experience in driving and managing change within an organization and multiple shifting priorities desired while meeting required deadlines.
• Leadership skills to include setting objectives, monitoring performance and communicating feedback on a regular basis.
• Advanced to Intermediate Excel skills.
• Ability to excel in a fast-paced, dynamic work environment.

Work Environment

Working conditions are normal for an office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

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Spectrum Brands is an Equal Opportunity Employer that is committed to Inclusion and Diversity. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spectrum Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Spectrum welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. Priority may be given to current employees or local candidates.