Southshore Fine Living, Inc Hiring for Customer Service and Order Processing Job at North Las Vegas, NV Full Time

This is a job for someone with a go-getting mindset, a problem solver, and a person with a positive mindset approach. If you do not have intermediate to advanced excel skills, DO NOT APPLY.

A highly Customer focused retail business is looking for a skilled problem solver to join our team as a Customer Service Representative and order processing specialist. We need an honest, enthusiastic, multi-tasking individual who can listen to customer service issues and offer a unique and innovative solution to each problem. Intermediate to advanced Excel and computer skills are a must. If you dont know excel or only used it at a basic level, please do not apply.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Process incoming orders (automated system – we will train)

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to process all returns
• At least a High school degree
• Excel

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
We follow Clark County’s Latest COVID protocols.

Application Question(s):

• willing to go through a details background check and provide previous job references.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Work Location: One location