Southern Wesleyan University Hiring for Student Accounts Representative at Greenville, SC Full Time

Student Accounts Representative
Job type
Full TimeLocation
Main CampusDepartment
Student Accounts OfficeSalary
$0.00 per year

Student Accounts Representative

Accepting applicationsAbout this position

GENERAL DESCRIPTION

Under the general supervision of the Director of Student Accounts, this position is responsible for supporting student account maintenance and performing billing activities to ensure accounts receivable levels are processed in accordance with established university policies. The representative processes all forms of disbursements, cash receipts, and refunds in accordance with state/federal regulations and university policy.

This position is classified as regular, full-time, salaried and is located at Southern Wesleyan University’s main campus in Central, South Carolina. The projected hire date is July 1, 2023.

RESPONSIBILITIES

1. Leads and executes the collection process for students after withdrawal, while adhering to federal and state laws dealing with debt collection.
2. Approves payment arrangements on delinquent accounts.
3. Manages records at all stages within the collection process, performing regular audits to ensure accuracy.
4. Reconciles aging levels monthly.
5. Manages the billing and collection of payments for students using third party agreements.
6. Prepares invoices to third party agencies for tuition and fees.
7. Responds to financial inquiries of prospective and currently enrolled students.
8. Advises students regarding their payment options and financial responsibilities.
9. Accepts and processes payments from all students, ensuring timely follow up of cash receipts, payment promises, and any requested student account information.
10. Processes forms related to student status changes in accordance with university policies and procedures (e.g., grade change, federal recalculations, appeals, etc.).
11. Corresponds with various departments and areas on campus each day to resolve student concerns, clearances, and questions.
12. Maintains student accounts in compliance with established university policies and federal regulations.
13. Processes student refunds in a timely manner consistent with federal regulations set in place.
14. Other duties, as assigned, by the Director of Student Accounts.

About our ideal candidate

QUALIFICATIONS

1. Bachelor’s degree preferred. One to three years of experience in an accounting-related environment and one to years’ experience in a customer service-related environment are required. Will consider an equivalent combination of education and experience.
2. Must have excellent oral and written communication, negotiation, and problem-solving skills to ensure the appropriate flow of information, collaborative efforts, and feedback.
3. Ability to work well with others in a constructive and positive manner; must be a team player and a self-starter; flexible; able to follow through on projects; ability to analyze data and provide recommendations.
4. Ability to effectively organize and establish priorities, while coping with constant interruptions.
5. Ability to perform routine math functions accurately and efficiently.
6. Confidentiality, integrity, and discretion are essential.
7. Familiarity with student loan programs preferred.
8. SWU is committed to maximizing the use of technology in its daily operations and in achieving its strategic goals. The ideal candidate will be familiar with integrated database management systems, including reporting, and have a high comfort level with web-based, mobile and PC applications including but not limited to the use of Microsoft Office (Outlook, Word, Excel, PowerPoint).

OTHER REQUIREMENTS

1. Mission and Lifestyle Expectations. The university is a Christian liberal arts institution in the Wesleyan-Holiness theological tradition. In light of SWU’s unapologetically Christ-centered mission, all employees are expected to embrace the university’s Statement of Faith, respect its Wesleyan heritage, and adhere to its lifestyle expectations.
2. Physical/Environmental Requirements
3. Visual acuity necessary to do editorial work, proof documents, and manage files.
4. Ability to sit for periods of time in an interior office environment. May require infrequent lifting of objects up to 10 pounds, and occasionally items up to 20 pounds.
5. May require employee to infrequently work outside of regular work schedule for special events.

Pre-employment Screening. Employment is contingent on the completion of a background screening and credit check.

BEFORE YOU APPLY

Applicants should be prepared to provide a brief written personal Christian testimony. In addition, please be prepared to provide the following digital documents:

• Cover letter
• Curriculum vita or resume
• References

Official transcripts will be requested upon offer of employment.

About us Equal Employment Opportunity Statement

It is the policy of Southern Wesleyan University to provide and maintain equal employment opportunities to qualified individuals regardless of race, color, national origin, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), disability, genetic information, veteran-status, age, or any other classification protected by state, federal, or local law, unless a bona fide occupational qualification applies. The University reserves its right to operate as a church-related institution and to develop policies consistent with the religious tenets of its sponsoring denomination, The Wesleyan Church, and is permitted and reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, United States Civil Rights Act of 1964, as amended).

University Mission

Southern Wesleyan University is a Christ-centered, student-focused learning community devoted to transforming lives by challenging students to be dedicated scholars and servant-leaders who impact the world for Christ. In addition to specific academic requirements, SWU provides quality undergraduate and graduate programs in a distinctively Christian environment that fosters the integration of faith, learning, and living. Candidates for employment must support the Christian mission of the university and give evidence of successful professional experience, mature faith, and consistent Christian lifestyle.

To view the university’s profile, visit About SWU. To learn more about The Wesleyan Church–it’s history, beliefs, and position on current issues–visit wesleyan.org/about. Applicants for employment are encouraged to view the following links providing additional information about how our campus community lives out these beliefs and practices.

Statement of Purpose

Doctrinal Statement

Community Expectations

University Core Values

Christ Centered: Purpose, Scholarship, Community, Transformation

• Purpose: A specific calling for a unique role in our world.
• Scholarship: Academic excellence in an innovative faith-centered environment.
• Community: Belonging to a connected and compassionate body of learners.
• Transformation: Christ’s redemptive work in individual and corporate life.

We believe that every individual has a God given purpose, brought to fruition by the sanctifying power of the Holy Spirit and the challenge of scholarship. As we participate in a consecrated community of learners we are continuously transformed into the image of Christ both individually and corporately.