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Accounting / Finance
Sound Hiring for Call Center Assistant Job at Tukwila, WA Full Time
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Overview:
ESSENTIAL FUNCTIONS AND DUTIES
KEY WORK RELATIONSHIPS
Establishes and maintains positive, ethical, and professional working relationships with the Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals. Relates to a wide variety of people including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS, AND ABILITIES
CERTIFICATES, LICENSES & REGISTRATIONS
PHYSICAL DEMANDS
All Team Members at Sound working 40 hours per week will be eligible for the following benefits:
Sound is looking for a Call Center Assistant, located in our Cap Hill office, to perform a wide variety of administrative duties relevant to the program needs of the organization. This position will need to maintain a high standard of professionalism, confidentiality and discretion while interacting with the clients, team members and visitors, in the performance of duties. The incumbent will manage multiple tasks in an organized manner in order to adhere to critical timelines. As a member of the Administration team, participation in required team meetings and provide frequent cross-team support and coverage is needed.
Responsibilities:
ESSENTIAL FUNCTIONS AND DUTIES
- Perform call center duties by answering multiple telephone lines, routing calls, taking messages scheduling appointments for prescribers and clinical team members, client intakes, and providing relevant service/program information.
- Ensure financial eligibility by processing insurance verification for clients through Provider One and various state/county agencies.
- Verify client chart information, including but not limited to, client demographics, insurance coverage, appointment times/dates and all required paperwork.
- Monitor multiple agency Email and voicemail boxes, with all replies returned in less than 24 hrs.
- Communicate with outside sources to obtain client information and/or paperwork.
- Travel to other Sound sites on occasion to provide backup to other Administration team members when front desk assistance is required.
- Participate in Sound thinking and other projects representing the Administration team.
- Attend team and corporate meetings in other Sound locations as necessary.
- Other related duties as assigned by Supervisor or Director.
KEY WORK RELATIONSHIPS
Establishes and maintains positive, ethical, and professional working relationships with the Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals. Relates to a wide variety of people including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.
Qualifications:
EDUCATION AND EXPERIENCE
- High school graduate or GED equivalent.
- Two or more years of progressively responsible administrative duties in a fast-paced environment.
- Experience with a high volume call center type environment is preferred.
- Avatar scheduling software experience is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of general office practices and procedures, required.
- Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions, required.
- Ability to effectively communicate with clients required.
- Strong knowledge of Microsoft office products (Word, Excel, and Outlook).
- Strong attention to detail.
- Ability to establish and maintain effective working relationships within a team.
- Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
- Ability to work effectively supporting a number of treatment teams.
- Ability to work independently with minimal supervision, and the ability to multi-task while dealing with unexpected deadlines.
- Maintenance of high standards for accuracy, productivity, and confidentiality.
CERTIFICATES, LICENSES & REGISTRATIONS
- Washington driver’s license and insurable driving record, required.
- Must pass a criminal background check.
PHYSICAL DEMANDS
While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in-person by voice. The individual in this Job is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit; and stoop or kneel, and may need to lift 25 pounds on occasion. The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This POSITION requires working at various properties and on a varied schedule.
Perks at Sound!:
All Team Members at Sound working 40 hours per week will be eligible for the following benefits:
-
100% Paid Medical & Dental Insurance for Team Member and child(ren) coverage until child’s 26th birthday
- Spouse/Domestic Partner coverage available (team member pays full cost)
- Paid Life Insurance
- Long Term Disability Insurance (60% monthly salary)
- 18 Days of Paid Rest and Relaxation (Vacation) – beginning first year
- 12 Days of Paid Sick Leave
- 9 Days of Paid Holidays
- Health Savings Account (HSA)
-
Flexible Spending Accounts (FSA)
- for health care (limited) and dependent day care costs (pre-tax)
- Employee Assistance Plan (EAP)
-
Sound retirement plan:
- 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.
- Team members are 100% vested; team members may contribute to their own plan
- Sick Leave Conversion Program – for perfect attendance quarterly
-
Paid Training
- Free in-house professional training and $400 annually + 3 paid days off-site training
- Public Service Loan Forgiveness (PSLF)
- Service Award – at 5,10,15,20 & 25 years of service
Available bonus if hired before March: $5,000
Pay Range: $20.60 – $21.65 per hour