Sonoma Valley Community Health Center Hiring for IT Support Specialist Job at Sonoma, CA Full Time

Sonoma Valley Community Health Center looking for a results-oriented individual with excellent technology support, troubleshooting skills, and the ability to work collaboratively and independently. You must be able to handle Windows client, Server, networking, and application-level support needs. You will primarily be working onsite to install and troubleshoot equipment and software with the occasional remote support possibility.

Essential Functions and Responsibilities on the Job:

· Utilize technical knowledge for timely resolution of software, hardware, phone (VOIP), network, server, and desktop/laptop systems.

· Answer telephone calls and respond to email requests for service and support queries using excellent communication skills, written or verbally with an attention to detail and quality. Follow established processes for accurate documentation and entry of requests into issue tracking system.

· Assist HIT Manager, CIO, and CEO with other requested duties. Provide customized support for different service lines. Perform problem analysis and issue resolution over the phone (using remote tools as available) or via email as appropriate.

· Appropriately facilitate and coordinate the assignment of unresolved issues to 2nd tier support resources following established escalation processes and workflows.

· Work collaboratively as a liaison with system hosting vendor and IT resources as required to resolve connectivity and performance issues.

· Ability to follow company policies, procedures, and directives. Complies with all organizational, IS Policies, Procedures and Standards. Always maintain patient confidentiality.

· Awareness of the healthcare information systems industry, contemporary and emerging technologies, and relevant laws and regulations

· Undertake ad-hoc assignments as required to react quickly and positively to new or emergent situations. Take responsibility and perform any additional/miscellaneous duties (not inclusive of job description) as requested by the management team within the scope of knowledge/ability
Work as a team player and communicate in a positive manner with co-workers, managers, providers, and other contacts. Ability to interact in a positive and constructive manner.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Signing bonus

Work Location: One location