SoftHQ Hiring for Desktop Support Specialist Job at Boston, MA Full Time

• Seeking at least 3 years of Deskside experience in an enterprise setting.
• Exposure to Service Now or similar ticketing systems
• Some experience in imaging PCs and laptop
• Some experience with white glove service / supporting executives

SUMMARY

• Provide Break/Fix support for users located in the Boston branch
• Provide Break/Fix support for remote users located in small offices with no IT staff
• Image Machines for different needs: New Hires, Hotswaps and Loaners
• Configure machines for New Hires
• Perform setup of workstations which includes desktop, laptop, docks, monitors, keyboard, mouse and phones
• Perform Moves as requested through service now which includes desktop, laptop, docks, monitors, keyboard, mouse and phones
• Act as Hands and Feet support for the Network team to validate devices and connectivity during office hours
• Assist in projects related to DSS
• Assist in remote coverage for techs who are out on leave
• Provide onsite day one support for new hires
• Assist in compliance related activities to make sure every machine imaged is compliant with Chubb’s security and patching policies
• Assist users in hosting or running WebEx events which includes prepping conference rooms prior to the date of event.

Job Type: Contract

Salary: $20.00 – $24.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift

Work Location: One location