Soarin Group Hiring for IT Field Technician – Lincoln Job at Lincoln, NE Full Time

Soarin Group is hiring a full time Field Technician to provide fast and friendly service on technical issues primarily on-site in the Lincoln and Omaha area. We are looking for a Field Technician who has great customer service skills and can manage on-site installations, testing and diagnosing and repair and maintenance. Soarin Group offers a variety of benefits to include self managed time off, paid vision and dental, and health reimbursement. General responsibilities include:

• Assist with support requests for customers seeking technical assistance over the phone or email
• Provide on-site support, to include providing hardware, software, and networking support for laptops, desktops and servers
• Change, add and install equipment as needed. Maintain accurate inventory
• Test and certify networks, PCs, client approved applications, and servers to ensure optimal performance
• Installation, troubleshoot, and maintenance of mainframe, servers, and high-end networking and complex product configurations, telecommunications equipment, peripherals and drives, high end document processing equipment, PCs, and storage-subsystems and drives
• Track detailed information about each customer’s service needs in an incident management system, document diagnostic steps and communications as they troubleshoot and resolve the reported problem
• Adhere to established computer and network policies and procedures to ensure the security and health of systems; give feedback to aid in continuously developing policies and procedures that meet current reality
• In conjunction with senior staff, work with software vendors, local telephone providers, and other outside vendors to purchase new equipment, troubleshoot and resolve problems as needed
• Carry out research independently and in collaboration with senior staff to continually remain updated on changes in technology, in accordance with the policies and procedures of the company.
• Responsible for ensuring customer satisfaction in a high-traffic customer service setting in every step of problem resolution
• Communicate effectively and professionally with all clients and coworkers
• Work directly with customers to resolve their problems by gathering information, diagnosing customers needs, conducting research to find correct solutions, and confirming that customers are able to access their required services and applications.

Salary: $17.00 to $23.00 /hour