Snowshoe Mountain Resort Hiring for Food and Beverage Administrative Assistant II at Roanoke, VA  Full Time

Please note, this position is located at Snowshoe Mountain Resort inSnowshoe, West Virginia

Year Round
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can’t wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

• Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
• 401(k) plan (Available to any employee over the age of 18)
• 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
• 30% – 45% off Snowshoe food & beverage locations (excludes alcohol)
• 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
• Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.

Respect Excellence Safety Sustainability Fun

POSITION SUMMARY

The Administrative Assistant is responsible for the evaluation/escalation, planning and implementation support for the Food and Beverage division by ensuring all managers, supervisors and employees are well informed. This position is recognized as the Human Resources partner for the division and supports the Foodtrak process as backup. While much activity is as an administrative individual contributor, this position will provide high level administrative support for the FB Division leaders to ensure they can efficiently accomplish key tasks and company initiatives.

This position is responsible for the following job results

• Organizes meetings, including scheduling, sending reminders and organizing food/catering when necessary for FB Director and Executive Chef
• Will manage through coordination the Directors daily tasks and projects while prioritizing a daily/weekly/monthly pending list with deadlines
• Maintains comprehensive and accurate records
• Takes minutes at staff meetings and assigns action items to Division leaders and provides status on progress to Division Director
• Maintains high level of confidentiality – use discretion and tact when considering discussing anything internally or externally
• Performs minor accounting duties and receiving ordering with the finance division
• Reconciliation of Division Purchasing cards before month deadline with accurate coding
• Collaborate with Human Resources as an HR Partner for the F&B division by
  • Supporting recruiting efforts by maintaining the Divisions accurate and current Workforce Plans
  • Orientation and onboarding support
  • Screens pre-qualified applicants with established criteria standards for the Division and assigns staff to departments based on qualifications of the staff
• Support the FB Division by auditing missed punches, supporting compliance of meal and rest breaks to the payroll system
• Ensures all tips and gratuities, or other payroll entries are entered into timecards on time and accurately by payroll sign off deadline
• Updates Snowshoe intranet site (The Core) with correct and pertinent Division information/hours of operation
• Entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies, compiling spreadsheets, databases, reports, records, filing system; and typing agendas and minutes for meetings
• Submits purchase requests and reconciles the F&B P-cards and T&E Cards
• Orders office supplies for all F&B Departments
• Will effectively manage and lead Sales analysis report
• Assist with entering F&B food invoices and back up support of all Foodtrak functions
• Provide back up for end of month procedures and flash reporting
• Train the content of the current managers training manual while requiring employee sign off of individual modules.
• Update and suggest ongoing improvement of the managers training manual and ensure comprehension of audience
• Maintains good rapport with staff by being helpful and knowledgeable about outlets, resort and industry.
• Contributes to team effort by accomplishing related results as needed.
• Assist with IT, build required menus and products for F&B locations to include restaurants, grab-n-go locations, F&B retail locations, etc. in RTP.
  • Create, edit or update RTP POS stations for all F&B Business units as required

• Ensure products are built to IT and corporate specifications and IT approves prior to placing products/menus into production.
  • Assist with adding/changing updating F&B pricing in Delphi
  • Assist with updating F&B menus
  • Assist with updating the CORE (Internal or intranet communication of resort) and website with new menus

• Attending all meetings as required
• Conducting / Coordinating/ Tracking required training (including but not limited to the list below):
  • New service orientation
  • Manager/supervisor controls
  • Food handler training – Online
  • Guest Experience Service
  • RTP Training
  • Follow up training as needed
  • Cash Handling Certification
  • TIPS (Training for Intervention ProcedureS) certification and trainer to external and internal standards. Works in conjunction with HR, and thereby the Risk department, to ensure 100% compliance of identified positions
• Becoming an active member of the Administrative Support Team
• Assist the Snowshoe Foundation and CRS Initiatives of the resort

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education: High school Degree with some college business related classes

Experience:

• Working in related field; people skills; strong computer skills, especially in Microsoft Products.

Prior use in purchasing, work order, and time keeping system preferred, but not required

• 2 years Snowshoe, one of which needs to be office/clerical related experience, or 2 years administrative experience

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Creates a positive atmosphere of learning to ensure success of F&B.

Acquires TIPS (Training for Intervention ProcedureS) trainer certification within 90 days of accepting position and ensures current certification renewal

Specific Experience other than Administration Secretary:

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately – both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Food Service Environment:

• Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
• While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to climb or balance and taste or smell.
• Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer