SITESEER Technologies Hiring for Customer Success Specialist Job at Meridian, ID Full Time

Client Success Specialist

• Does solving customer problems and communicating technical information in an accessible manner to non-technical people excite you?
• Do you want to help customers maximize the business impact of their software tools to enhance their commercial real estate portfolio?
• Are you a technical person who also enjoys working with people?
• Does the “why” behind the location that new retail locations are built fascinate you?

If you answered yes to these questions, we invite you to apply for the Client Success Specialist position for SiteSeer Technologies.

Who is SiteSeer?

SiteSeer Technologies is a software-as-a-service company with a growing list of clients ranging from national retailers and chain businesses to commercial real estate brokers to shopping center developers. We are looking for a Client Success Specialist to work in the Client Services and

Sales group. This person will be responsible for enhancing the SiteSeer customer experience and growing our client base through enhanced usage of the software. This is a client-facing role that requires both technical expertise and a friendly, helpful personality. The Client Success Specialist will report to the Senior Director of Business Development.

The ideal candidate will be able to:

• Manage the client onboarding process from initial setup through training and beyond throughout the client project lifecycle. You will own client accounts from inception on.
• Process incoming customer support requests and assist the customer or elevate the request to further support levels.
• Work cross-functionally with product, sales, and technical support team members to foster a strong sense of community and information sharing.
• Establish clear client retention goals and maintain a regular client check in schedule and promote upselling of additional projects.
• Assist in creating and administering training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.
• Provide critical insights to the product team as a means to improve our developing platform.

Education and experience needed:

• Minimum 1 year in software customer experience management
• Proficiency in CRM software, such as ZOHO and HubSpot
• Technical curiosity or experience (SiteSeer is a specialized product for technical teams)
• Strong communication and presentation skills (much of our day to day is spent thinking of and presenting solutions to customers)
• Proven ability to manage multiple complex customer journeys at once
• Accountability and personal organization are essential

Nice to haves:

• Retail and/or commercial real estate industry knowledge
• Experience working with SaaS products
• Enterprise account management experience
• Bachelor’s degree in Business Administration, Real Estate, IT, Project Management or similar fields / equivalent experience

Salary and other information:

• SiteSeer is based in the Boise, Idaho metropolitan area, although this is primarily a work-at- home position.
• The candidate will be required to work at our office location in Meridian, ID, 1-2 days per week initially, then less frequently once fully trained.
• Compensation: $60,000 annual salary (will vary with experience)
• 401(k) with matching employer contributions
• Medical insurance reimbursement
• Paid time off
• Flexible work environment with ability to work from home or in a vibrant shared working space

How to apply:

Learn more about SiteSeer at www.siteseer.com.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Paid training
• Work from home

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Meridian, ID 83642: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Meridian, ID 83642