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Software & Technology
Singer Equipment Company, Inc Hiring for IT Service Desk Analyst II Job at Belcamp, MD Full Time
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Overview: This position will be responsible for both the Singer Ashland and Singer EVI divisions for IT support as well as the rest of Singer Equipment. This is a first shift position with a focus on advanced Service Desk support and responsiveness to users.
Responsibilities:
- Resolving tickets that have been escalated from other Service Desk staff.
- Answering Tickets in the Track-IT queue.
- Documenting IT asset changes.
- Working with IT Service Desk Coordinator on tickets to ensure timely resolution of issues.
- Documenting in Track-IT ticket all details about a reported issue, steps taken to resolve, and the Resolution if there is one.
- Project work as assigned by IT Service Desk Supervisor / IT Project Supervisor.
- Able to perform tasks to assist the IT Data Coordinator & IT Systems Maintenance.
- Other Tasks as assigned.
Ideal Candidate Will Possess the Following Skills and Abilities:
- Advanced Office 365 experience.
- Has assisted in or was Lead in Project Management.
- Knowledge of current equipment/product on the market of various types to provide company solutions to solve issues or create efficiencies.
- Knowledge compliance requirements such as HIPAA, SOX, PCI.
- Is a self-starter and has the ability research solutions without direction from management.
- Assist and direct Level 1 technicians to proper solutions or documentation to resolve user issues quickly and accurately.
- Is organized and able to prioritize tickets based on urgency and needs of the user(s).
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
EOE/M/F/Veterans/Disability
Location: 1324 Brass Mill Road, Belcamp, MD 21017
Job Type: Full-time
