CUSTOMER SERVICES AGENT
BASIC FUNCTIONS
Perform passenger handling functions and traffic operations at airport and become an active and valuable member of the airport team to ensure that business continuity is sustained. To liaise and supervise the service partners on all matters pertaining to passenger services, ramp activities and security.
MAJOR DUTIES
QUALIFICATIONS/REQUIREMENTS
1. Travel/hospitality/airline industry related knowledge and experience is preferred but not essential.
2. Ability to work in the frontline effectively.
3. To work on shifts, weekends and public holidays, as necessary.
4. Computer literate.
5. Possess good command of the English language in spoken and written form.
6. Strong interpersonal skills.
7. Communicate well with SIA customers and able to handle irate customers in an effective manner.
8. Good time management.
9. Self-motivated, independent and proactive.
10. Resourceful and dedicated team player.
11. Understand and uphold SIA’s core values.
Job Type: Full-time
Pay: From $20.94 per hour
Benefits:
Shift:
Weekly day range:
COVID-19 considerations:
Employees are required to comply with SFO Airport’s mandates, when applicable.
Education:
Work Location: One location
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