Sinegal Estate Winery Hiring for Customer Service & Fulfillment Manager Job at Saint Helena, CA Full Time

Title: Customer Service & Fulfillment Manager
Job Description: This is a full-time position. The role of the Customer Service & Fulfillment
Manager ensures our level of customer care and order fulfilment are kept to a high standard. In this position you will manage customer inquiries as well as all DTC order fulfillment across 2 brands.
This person works well with others, and can problem solve issues that arise with a sense of urgency as necessary. This person is responsible for, but not limited to, the below outlined responsibilities.

Key Responsibilities:
–Responding to all incoming customer service inquires and escalating any issues to be resolved as quickly as possible.
-Run daily shipping reports to ensure all orders in-transit are on schedule and any issues are resolved with the carriers and the customer
-Run daily open order reports to ensure open orders are on schedule
-Communicate with our warehouses to ensure shipping releases are scheduled and products are set up
-Schedule transfers in between warehouses and to the winery
-Schedule will-call orders with the onsite team
-Schedule repacks and other offsite projects
-Secure packaging for releases
-Respond to and resolve all returns
-Review and resolve all order compliance issues
-Daily order fraud checks
-Order entry
-Ensure shipping table is up to date

Qualifications:
-Customer-focused and professional attitude
-Excellent written and verbal communication skills
-Ability to manage and prioritize tasks
-Be proactive and initiate tasks as needed
-Working knowledge of the MS Office Suite

Pay:
-$75K-$85K

Benefits:
-Work from home
-401K
-Healthcare/Dental

Job Type: Full-time

Pay: $75,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: Hybrid remote in Saint Helena, CA 94574