Silvermark Construction Services Hiring for Warranty Claims Specialist Job at Fairfield, CA Full Time

Construction position to coordinate and complete customer warranty requests. Handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Primary Duties and Responsibilities

• Manages completion of quality home repairs within standards set by company and industry specifications
• Respond to homeowner service calls as assigned by the Customer Care Coordinator
• Contact homeowner within 24 hours and inspect calls within 72 hours
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
• Monitors business partners work for completion and satisfaction of repairs
• Completes minor home repairs; obtains customer’s approval for completed work
• Monitors status reports for accuracy
• Expedites emergency repairs
• Assists in maintaining community standards
• Meets and greets homeowners during orientation walk

Job Requirements: Education and Experience Requirements

• Minimum High School or GED required
• Minimum 2 years customer service experience required, preferably with a homebuilder
• Valid Driver’s License and good driving record
• Valid auto insurance coverage
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
• Able to analyze problems, determine solutions, and produce desired outcome
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner

Job Type: Full-time

Pay: $69,005.00 – $74,175.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fairfield, CA 94534: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location