Shoreline Community College Looking for Classified Program Specialist 3 Welcome Desk Full Time

Salary:
$57,984.00 – $78,096.00 Annually

Job Number: 00915

Location: 16101 Greenwood Ave N Shoreline WA 98133,
WA

Department: Student Support Services

Job Summary
First Date of Consideration: January 15,
2024

Shoreline Community College sits on the ancestral lands of the Coast Salish Peoples, in particular the Duwamish Tribe.
Founded in 1964, Shoreline Community College offers more than 100 rigorous academic and professional/technical degrees and certificates to
meet the lifelong learning needs of its diverse students and communities. Dedicated faculty and staff are committed to the educational
success of its nearly 10,000 students annually, who hail from across the United States and over 64 countries. Located 10 miles north of
downtown Seattle, Shoreline’s campus is one of the most strikingly beautiful college campuses in Washington state.

Video Tour Our Campus!

Shoreline Community College recognizes that diversity and equity in the academic
environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We
are committed to social and educational justice, inclusive campus climate and culture where all community members feel safe, experience a
sense of belonging, and their overall well-being is supported through authentic and engaged relationships.

Under the general
direction of the Director of Admissions, Enrollment, and Outreach, the Program Specialist 3 – Welcome Desk supports enrollment and retention
through collaboratively improving and organizing the intake of new, stop-out, and returning students, oversight of the Welcome Desks,
college switchboard, response to inquiries by students and community members, and assists with planning and implementation of
organization-wide student communications. This position will facilitate the student intake process, developing & implementing procedures
that ensure new students complete Orientation and meet with their advisor before first quarter enrollment.

The Program Specialist 3
will use expertise in admissions, registration, and financial aid to serve new and currently enrolled students and provide support for
Enrollment Services and Financial Aid during peak times. This position is responsible for independently planning and completing tasks for
administering programs to meet office guidelines, federal requirements, and other college deadlines.

This position will provide
supervision and direction to other employees as designated. Work is performed within the framework of Federal and State financial aid
regulations, Institutional policies and procedures, and direction of the supervisor.

Essential Job Duties:

• Coordinate development of proactive intake model that supports new students.
• Responsible for monitoring,
  assessing, and maintaining the online (Canvas-based) New Student Orientation, including intake surveys, checklists, etc. Routinely
  collecting and analyzing user data of all New Student Orientation modalities, determining, and delegating necessary follow-up contact to
  students.
• Develop business processes and procedures to identify students who would especially benefit from personalized
  support.
• Collaborate with communications specialists to ensure uniform communication and proactive outreach efforts.
• Collaborate with technical and functional users of 3c’s (Comments, Communications, and Checklists in ctcLink), Salesforce,
  Starfish, and mass texting systems.
• Develop guidelines (e.g., templates and tools) for communication with identified
  students.
• Identify and recommend process improvements related to intake and onboarding of newly accepted not-yet-enrolled students
  (including placement, transcript evaluation, communication cycle, financial aid coaching, and more).
• Assist with collecting and
  analyzing data for tracking application-to-enrollment trends.
• Oversee Welcome Desks and staff, provide general oversight of Welcome
  Desk efforts to answer student and community inquiries through in-person welcome desks, phone, email, and other systems.
• Supervise
  and collaborate with Customer Service Specialist 3 (CSS3 – operator) and Program Specialist 2 (PS2 – Welcome Desk
  coordinator).
• Contribute to and collaborate with a college-wide team dedicated to ensuring a strategic and cohesive communication
  plan for new and continuing students.
• Provide direct service to students in a variety of formats (email, zoom, phone, in-person).

Qualifications
REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree from an accredited
  institution and two (2) years of experience in higher education OR equivalent education/experience

KNOWLEDGE OF:

• Microsoft Office applications such as Access, Excel, Outlook, and Word programs
• Learning Management System such as
  Canvas.
• Student Management System (SMS) or equivalent information database experience
• Family Educational Rights & Privacy
  Act (FERPA)
• Knowledge of student service best practices and community college system as relates to higher education in
  general.

SKILL IN:

• Fostering a climate of equity and belonging through multicultural awareness and
  responsiveness
• Ability to utilize the Student Management and data transmission systems, other software, and databases, as
  necessary.
• Ability to communicate complex information effectively to students and staff with a wide variety of backgrounds and
  communication styles.
• Strong commitment to customer service, multicultural understanding, and student success.
• Ability to
  work independently – self-management and responsibility.
• Working effectively both independently and as part of a
  team.
• Flexibility, with an attitude of cooperation and the ability to build positive working
  relationships.
• Establishing/maintaining effective working relationships at all organizational levels
• Ability to work
  accurately with attention to detail, prioritize tasks, independently research complex issues and problem solve.
• Time management,
  organization, and ability to meet competing deadlines/priorities.
• Ability to demonstrate patience and empathy toward students and
  team members.
• Active and attentive listener, able to communicate information clearly and effectively.
• Ability to remain
  flexible and adaptable to change, continually learn and utilize new information.
• Handling difficult and sensitive situations, using
  sound independent judgment within college/legal guidelines
• Ability to stay calm in tense situations, maintain confidentiality,
  behave professionally, and maintain a sense of humor.
• Work in an open office environment with frequent
  interruptions.
• Ability to work effectively with a diverse group of students, staff, and the public in a friendly, courteous and
  helpful manner.

Conditions of Employment
PHYSICAL WORK ENVIRONMENT:
The College is currently
providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a
standard office setting, use standard office equipment and physically attend meetings both on and off campus, using the ability to
communicate both in person or through appropriate means. Ability to read printed materials and a computer screen. Please note, there may be
opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own
workspace and internet access, noting the College will provide technical equipment and support for online work needs. Ability to work
weekends and nights as needed.

TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 53, under
the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by
the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on
available funding as determined by the College President.

OTHER CONDITIONS:
Shoreline Community College is
committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow
discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity,
marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief,
citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental
disability. For our full non-discrimination statement and contact information, visit:
https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.

Persons with disabilities have the
right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment,
application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting
accommodation should contact the Office of Human Resources at [email protected].

In compliance with
the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.
Shoreline Community College does not sponsor H-1B visas for this position. Other conditions that may apply will be detailed
upon the offer of employment. This position is overtime eligible.

In accordance with RCW 28B.112.080, applicants considered for this
position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual
misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position
represented by the Washington Federation of State Employees – Higher Education Community College Coalition.

Required
Materials
To be considered for this position, please submit the following:

• NEOGOV online application/profile/supplemental
  question
• Letter of interest addressing qualifications
• Current resume

Please Note: Once
application materials have been submitted, you may not modify the application.
*Community Standard
Statement“Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a
single garment of destiny. Whatever affects one directly, affects all indirectly …” — Rev. Dr. Martin Luther King, Jr.
Shoreline
Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to
equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an
environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory
actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us
are diminished.
SUPPLEMENTAL QUESTION:
What is your definition of equity and what do you think are important
considerations in regard to equity when working with students on a community college campus?

To apply, please visit https://www.schooljobs.com/careers/shorelinecc/jobs/4325194/classified-program-specialist-3-welcome-desk

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