Shimadzu Scientific Instruments Hiring for Service Agreement Sales & Support Representative job in Carlsbad Full Time

WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
• Competitive Compensation: Day 1 Benefits and competitive salary.
• Retirement Benefits: Matching 401K and a Profit-Sharing Program.
• Health Benefits: Flexible Spending/Health Savings Accounts.
• Performance Bonuses: Variable Pay Plan for commission and incentive roles.
• Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
• Education: Tuition Assistance Program for both graduate and undergraduate levels.
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
• Well-being: Comprehensive Corporate Wellness Program.
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
• Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of administrative duties, including but not limited to typing, record keeping, data entry, contract administration and performing general office procedures. This role is expected to assist the National Service Agreement Sales Director in meeting performance standards and sales quotas set by the Senior Vice President of Service, while assisting with revenue forecasting and the development of an annual business development plan for service agreement business. Will work with Regional Service Administrators, Regional Service Managers and Regional Managers to identify, create and quote service agreements. Additional responsibilities and projects may be assigned from time to time.

This position will assist the National Service Agreement Sales Director in the growth of service agreement business companywide. Key role is to work with the National Service Agreement Sales Director and Regional Service Administrators, Regional Service Managers and Regional Managers by assisting them in developing and refining the service agreement business within their geographic region. This position will directly assist the National Service Agreement Sales Director with duties associated with developing service agreement marketing materials in coordination with Marketing, Sales Directors and Regional Managers to ensure service agreements are sold by the sales teams.

This position is responsible to provide administrative support to the regional and national service organization of Shimadzu Scientific Instruments, Inc.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

Provide direct assistance to the National Service Agreement Sales Director to identify, sell and negotiate service agreements nationwide. Includes the development and implementation of effective sales strategies and consistent processes on service agreements. (daily)

Assist Service Administrators nationally in establishing and maintaining an Off-Warranty Program. (daily)

Assist Administrators nationally in establishing and maintaining the 3YVP Program within the regional offices. (weekly)

Assist Service Administrators nationally in Physical Measurement Service Agreement Program. (weekly)

Assist in establishing a customer care and comment card program to assist National Service Agreements Sales Director in ensuring that the repair, maintenance and installation of assigned products are done in a manner that meets or exceeds customer expectations in compliance with both general sales terms and service agreement terms and conditions. (daily)

Providing the necessary leadership for Regional Service Administrators when it comes to Regional Service Agreement – sales, service, discounting, documentation, implementation and follow-up service with the customers. (daily)

Provide direct assistance to the Service Managers in administering the Preventative Maintenance Agreement program per goals established by the National Service Agreement Sales Director. (weekly)

Provide direct assistance to Service Managers in administering the Preventative Maintenance Agreement program per goals established by the National Service Agreement Sales Director. (weekly)

Assist national service administrative staff in developing PM kit forecasting protocol as needed. (weekly)

Assist national administrative staff in developing PM kit forecasting protocol as needed. (weekly)

Track 3YVP, Off Warranty dollars, and service revenue in each region, Tabulate service revenue by product line, sales engineer, state and type as needed to assist the National Service Agreement Sales Director in preparation for monthly, quarterly and annual sales forecasts. (monthly/quarterly/annual).

Assist HDQ with Month End report if needed. (monthly)

Provide regional assistance to Service Administrative staff regarding coverage/assistance closing calls, ordering parts, and general service administrative duties if needed. (daily)

Assist HDQ with billing/processing service agreements as a backup when required. (Weekly)

Perform tasks and projects as assigned by National Service Agreement Sales Director and VP of Service. (weekly)

Will travel to Regional and Admin meetings when necessary. (quarterly/yearly)

Will travel to customer accounts as needed. (monthly)

SCOPE:

This position’s focus is to provide administrative support to the National Service Agreement Sales Director and the entire National Service Department to assist in the goal of providing quality, efficient and effective service agreement products to our customers, while meeting or exceeding a service agreement sales/revenue quota/goal.

KNOWLEDGE REQUIREMENTS:

CASUAL

WORKING

THOROUGH

Shimadzu Instrumentation

Good Telephone Skills

Report Generation

Computer Literacy

Field Service

General Accounting

Customer Relations

Word, Access, PowerPoint & Excel – Computer Literate

Organizational Skills

Communication Skills

Administrative Support Skills

Contract Management Knowledge

PROBLEM SOLVING REQUIREMENTS:

Incumbent is required to act independent of supervision in routine matters governed by either policy or established procedures.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

Incumbent must have a verifiable record of success in the daily administration of a service-oriented organization covering a period of no less than 10 years. A minimum of a high school diploma is required, with any type of advanced education highly preferred.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL DEMANDS:

Demands of the position may include frequent sitting, standing or stooping for long periods of time. Extensive hand/eye coordination, ability to speak and answer the telephone routinely throughout the day, as well as the ability to infrequently lift up to 15 pounds when needed is required. Incumbent must have use of hand to finger senses to use and grasp office tools to perform the essential function of the position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. Must be able to travel by car and by airplane as needed/required.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards in-particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

This position is located at a regional location and is in an office based (desk) environment. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.4(a); 41 CFR Section 60-300.5(a); 41 CFR Section 60-741.5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker’s compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.