SERVPRO OF Allston, Brighton & Brookline Hiring for Administrative Assistant Job at Dedham, MA Full Time

Primary Role: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities.

Perform basic accounting duties relating to accounts receivable.

Perform general office duties such as drafting correspondence, filing and creating reports. Results Expected: All administrative work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner.

Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed as assigned.

A1. Key Responsibilities: Phones/Scheduling 1. Answer Phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times. Answer questions utilizing the EZ Reference Flipchart, provide information and as required, direct calls to the appropriate person for assistance and track all calls.

2. Schedule coordination: Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling.

3. Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews.

A2. Key Responsibilities: Job File Management 1. Complete FNOL documentation: Verify all customers, COIs, source, and loss data are entered into SERVPRO Office Automation (SOA), ensuring accurate and complete SOA databases.

2. Prepare job paperwork for Crew/Estimator: Verify all appropriate forms are sent to loss site.

3. Enter estimates: Convert Estimator’s scope into electronic estimate.’
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Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 – $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Overtime

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location