ServiceSource, Inc Hiring for Human Resources Generalist at Capitol Heights, MD  Full Time

Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Provide effective human resources support. Communicate and maintain consistent application of established policies, procedures, and guidelines. Focus on employee relations investigations and conflict resolution, coaching management on legal compliance. Develop and maintain HR procedures, metrics, efficient new hire on-boarding and integration. Ensure accuracy and timeliness of all documentation and administration of employee data changes within the HRIS.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Employee Relations

• Provide focused employee relations support, including complex issues such as layoffs, terminations, harassment or other forms of discrimination complaints, and employee performance improvement plans (PIPs).

• Lead routine HR audits and compliance audits.

• Brief and discuss all employee relations complaints and investigations with HR management on a timely and ongoing basis and communicate results to affected employees and managers.

HRIS Transactions

• Coordinate the completion of all necessary on-boarding and integration materials and documents for new hires, rehires, transfers, and promotions.

• Send invitations for and track attendance at new hire orientations and prompt 100 percent attendance.

• Collect, review, submit, and file all new hire, rehire, promotion, and transfer paperwork.

• Ensure new work site and manager are prepared for new hire, including plans for first day of work, site keys or access, and phone, if applicable.

• Process or supervise all HRIS requests in Workday.

Compliance

• Supply all necessary documentation after providing a quality control check to ensure all documents are complete and date keyed is correct.

• Ensure compliance with corporate policies, standard operating procedures (SOPs), and HR laws.

• Perform other related duties as assigned.

Additional Responsibilities

• Conduct site visits to MD/DC/VA locations to ensure HR presence as needed.

• Monitor leave usage to see that it conforms to FMLA and leave-related policies.

• Review Pre-Check reports to ensure timely and accurate approval of employees’ timesheets.

• Verify terminations/changes are accurately entered in employees’ profiles.

• Facilitate processing of requests for benefit programs, including tuition reimbursement, leave donations programs and submit them to the Benefits and/or Payroll Department for final approval and processing.

• Coach managers and leaders on the implications of transferring/promoting/demoting employees from one position to another, regarding wages, benefits, performance expectations, timelines, HRIS actions, and any costs that may result from such decisions.

• Proactively reach out to managers regarding corporate needs, work environment concerns and increased employee development.

• Maintain confidential personnel files and benefits records in accordance with the organization’s policies and HR laws. Strong focus on confidentiality, efficiency, and completeness.

• Promote a positive work environment.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Bachelor’s degree in Human Resources or a related discipline required.

• Minimum two to four years Human Resources’ experience or minimum four years’ management or leadership experience required.

• SHRM-CP or PHR certification required or the ability to obtain certification within the first 18 months in the position required.

• Experience using a Human Resources Information System (preferably Workday) required.

• Experience in government contracting and Service Contract Act (SCA) knowledge preferred.

• Valid driver’s license and/or access to reliable transportation to perform local work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

• Strong Knowledge of human resources laws and corresponding compliance requirements.

• Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel.

• Ability to learn and become an expert user of HRIS system, Workday.

• Ability to communicate in a confident, clear, and professional manner, verbally and in written communications.

• Possess broad communication skills from front-line employees to executives.

• Solid knowledge of the principles and practices of human resources administration.

• Excellent listening and communication skills (verbal and written) and the ability to interact successfully with people at all levels of the organization. Must be able to work effectively with minimum supervision.

• High level of interpersonal skills to handle sensitive and confidential situations, information, and documentation.

• Ability to work well both independently and as part of a team, with high energy level, and professional integrity.

• Must be very organized, accurate, detail and results-oriented, and able to multi-task, meet deadlines, and adjust to changing demands.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.