We’re seeking a qualified Service Desk, the ideal candidate will need to be able to work with a wide variety of software and hardware components. This position also includes a variety of administrative responsibilities as well. Candidate will act as a central point of responsibility for executive and critical employees regarding IT concerns. In this position the candidate will respond via phone, chat, and email. Candidate will be a contact person for creating, adjusting, and removing access to user staff on customer systems, ramp up unsettled calls to the infrastructure support service and retain end to end possession of the problem until settled. Candidate will receive, log, and manage calls from internal teams via tethered phone calls. While under pressures of multiple calls and projects, applicant must quickly determine the importance of a call and if necessary escalate to ensure end user satisfaction. This position will reside in our Westlake office, with periodic traveling based off the needs of our Sandusky office.
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Job Type: Full-time
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Work Location: One location