Senior Technical Support Specialist – Service Desk Hiring for Senior Technical Support Specialist – Service Desk Job at Portland, OR Full Time

TriMet in Portland, Oregon is seeking a Senior Specialist, Technical Support- Service Desk to maintain and monitor end-user workstations and productivity on an enterprise network. They perform a variety of maintenance, software installation, all tiers of PC support and training tasks, to ensure end-user workstations and network performance meet agency and user requirements.

The Senior Specialist works to set up, maintain and support agency mobile devices. They set up, support and maintain group policy, System Center Configuration Manager, PDQ Deploy, PDQ Inventory, Provide Scripting as needed and manage network print servers. This position provides technical support to staff on all company-supported applications.

Additional responsibilities include troubleshooting computer problems, determining sources and advising on appropriate actions. The Senior Specialist, Technical Support also works to research new software packages and automation packages and implement them.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

Essential Functions

1. Provide all tiers of technical and analytical user support, including user interaction, problem diagnosis and resolution, hardware and software installation, testing, upgrades and expansions.

2. Install, upgrade, configure, test, maintain and support operating system software such as MS Windows, MS Office, Adobe, Oracle.

3. Test, evaluate, track and document requests for hardware and software; research and recommend solutions to user technology needs compatible with the current architectures and infrastructure.

4. Oversee mid-level projects including developing formal project plans, scope, timeline, costs, and implementation.

5. Provide application packaging, scripting, and distribution; perform security patches, and manage images.

6. Create, oversee, and manage vendor contracts, invoices, and purchase orders in connection with agency projects and initiatives.

7. Monitor adherence to agency standards and policies regarding the use of microcomputer hardware and software.

Position Requirements

A minimum of a High School Diploma/GED or equivalent is required.

A Bachelor’s Degree in Computer Science or Business Administration is preferred.

A minimum of four (4) years total credited experience.*

Four (4) years of experience in providing microcomputer user support in a corporate environment, including contract and project management, are required.

Possession of a valid Oregon or Washington driver’s license and good driving record in line with TriMet policy is required.

Or any equivalent combination of experience and training.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the “credited experience”.

Selection Criteria

Type of Position / Grade / FLSA
Grade 12, Non-Exempt, Non-Union, Full-Time

Wage Range
Minimum: $30.64 hourly
Maximum: $45.96 hourly

Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Supplemental Test
3. Panel Interview
4. Reference Check / Background Check

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

If you are a qualified veteran and would like to apply for veterans’ preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays’ notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet’s accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee’s preferred accommodation.

Job Type: Full-time

Pay: $30.64 – $45.96 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekend availability

Ability to commute/relocate:

• Portland, OR 97202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Required)

Work Location: Hybrid remote in Portland, OR 97202