Securitas Inc Hiring for Information Systems Specialist Job at Mountain View, CA Full Time

Responsibilities:

• Formulate techniques to ensure adequacy, accuracy and legitimacy of data

• Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects

• Support others in the daily use of information systems and ensure adherence to legal and company standards

• Assist with reports and data extraction when needed

• Monitor and analyze information and information systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)

• Troubleshoot data-related problems and authorize maintenance or modifications

• Evaluate effectiveness of existing operational measures of the Key Performance Indicators (KPIs) to improve client satisfaction

• Develop and maintain system integrations and automations

• Perform other related duties as assigned.

Collaboration:

• Support and maintain good working relationships between security teams

• Participate in relevant meetings to ensure all communications and objectives are understood and met and appraising all staff of future developments in operations

Continuous improvement:

• Identify and initiate improvement opportunities; recognize (potential) issues, propose and critically evaluate solutions and effectively resolve the matter / implement the solution (after authorization when required)

• Illustrate innovation when required in completing the set task

• Assist management projects

Managing and Leading others:

• Maintain a helpful, interested and courteous approach to team members, customer’s staff and the general public, as applicable to uphold a highly professional image

Manage Self:

• Manages time and resources efficiently and prioritizes workload to deliver against challenging deadlines

• Has a proactive approach to all duties and confidence to suggest and organize better ways of working

Decision Making:

• Takes responsibility for actions and can work under own direction if required

• Supports decision-making process with accurate information as and when required

• Understands own area of responsibility and accountability and can make informed decisions

Communication skills:

• Verbal and written accuracy

• Adapts communication style and employs active listening skills and communicates appropriately

Operational Excellence:

• Ensures business compliance in the area of responsibility

Strategic Thinking (Planning and forecasting):

• Supports planning process, thinking ahead to future demand and requirements of their specific area and feeding into management

• Contributes to contingency planning for area

Customer Management & Sales Development:

• Focuses on customers’ needs and satisfaction for their area of the business

• Looks for and flags potential risks to or issues with, customer satisfaction and raises with line manager

Minimum Requirements:

• Proficiency in Microsoft Windows, Office, Google Suite

• Ability to speak and understand the English language

• Ability to work with limited supervision whilst delivering a high-quality service

• An analytical mindset with problem-solving skills

• Ability to handle multiple priorities and prioritize as needed

• Strong IT skills

• Typing proficiency: 30 WPM

• Customer focused

• High level of interpersonal skills

• Confident appearance

• Excellent organizational, reporting, communication and administration skills.

• Attention to detail, and experience developing accurate materials/reporting

• Pro-active approach, confidence to suggest and organize better ways of frugal working

• Flexible and adaptable

Additional Preferred Qualifications:

• GSOC/SOC experience.

• Understand basic programming language (VB)

• Knowledge or experience with integration platforms (Workato, Zapier, etc.)

• Knowledge or experience with robotic process automations.

• Knowledge or experience with access control systems, security camera systems, visitor management systems, database systems, dispatch & reporting platforms, and mass notification systems.

EOE/M/F/Vet/Disabilities

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.