Securitas Critical Infrastructure Services Hiring for Security Account Manager Job at Cambridge, MA Full Time

ESSENTIAL FUNCTIONS- Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• Knowledge of post orders, company & client handbook, and all company policies & procedures.
• Answering routine calls, monitoring alarms and video equipment including door alarms and provides general assistance to both employees and guests.
• Proactively monitoring surveillance cameras and access control systems, responding to all security and safety system alarms.
• Compiling incident evidence via access control and CCTV, for both internal purposes and externally for law enforcement.
• Responding to and processing tickets for requests such as access control reporting, badge printing, badge activations etc.
• Performing proactive security systems checks and reporting subsequent system faults to external vendors.
• Performing security systems audits for internal and external compliance purposes.
• Accurately maintaining control of all equipment and keys in the PSOC. Accurately logs all equipment and keys signed out and returned by security or other parties.
• Provide timely, relevant, accurate and well-written information to global security management.
• Conduct research to identify threats to people and assets, maintaining awareness of regional political, economic, and security developments.
• Compile security management reporting on a weekly basis and ensure it is distributed in a timely manner. Significant updates are to be provided when requested.
• Undertake comprehensive handovers with fellow operators. These are to be both written and verbal and are to be available for management review if required.
• Expediently escalate critical event information to Shift Supervisor and Security Management.
• Actively engage with global security teams. They will be primarily responsible for notifications of instances that may affect their offices and provide relevant updates, as required.
• During incidents, the operator is to proactively engage with security management. They are to assist in researching and providing situational updates and are to gather specific critical information as directed (office population, traveler numbers etc.).
• At no time during an event where the news media is on site, are the security personnel to discuss the event with anyone other than the security team, client’s management team or SCIS management team.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Systems Experience with Salesforce Remedyforce, Everbridge Safety Connection & Visual Command Center (Essential), Lenel OnGuard, Genetec Security Center, Google Drive and Microsoft Office Suite (Essential).

Leadership experience including account management and Command Center Operations (Essential), excellent communications skills, development and training of security team such as officers and command center operators as well as e xposure to Global Security Operations, including threat intelligence monitoring, escalation and management.

Competencies (as demonstrated through experience, training, and/or testing):

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls.
• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

EOE/M/F/Vet/Disabilities