SCA Personal Comp Sup Tech Hiring for SCA Personal Comp Sup Tech Job at Lemont, IL Full Time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Personal Comp Sup Tech to join our team in Lemont, Illinois (US-IL), United States (US).

Argonne Field Services Technician Job Description

Job Responsibilities Include

The primary responsibility of the Field Services Technician is to provide Deskside end-user support and service request support. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. The desktop technician is the principal owner of the service request as well as the customer’s overall satisfaction. Work is managed and tracked through the ServiceNow and measured through Service Levels. The Field Service Technician Analyst is the principal owner of the service request as well as the customer’s overall satisfaction.

Field Services Technician job duties:

• Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded
• Demonstrated solid working knowledge of PC operations including hardware, operating systems, and network settings
• Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem
• Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and wherever available in the repair customer issues within target time limits
• Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
• Appropriately document all required information into the call tracking system
• Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
• Partner with team members to communicate new solutions and assist other technicians when call volume is low
• Contribute to the knowledgebase through research of articles, training courses attended on the job learning, etc.

Required Qualifications:

Argonne is a highly complex environment and as such a minimum level of experience for any junior position should be equal to or greater than the following:

• Candidate shall present minimum skill/qualification level at interview

• Minimum 3 years documented IT Service experience in an enterprise environment or a minimum of 2 years experience with a bachelor’s degree in a relevant area of study.
• Minimum 3 years of PC support experience, diagnostic/troubleshooting, equipment repair and software installation and upgrades

• Certifications or experience may be accepted in lieu of college degree.

Desired Qualification:

• IT Certifications: Microsoft, Linux, RedHat, Apple or equivalent
• Good technical, analytical, problem solving, communication, and customer service skills
• CompTIA IT related certification or equivalent or ability to attain within 3 months of your hire date
• Experience supporting Windows, IOS, Linux operating systems

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with theColoradoEqual Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired inColorado. For a candidate in the state of Colorado only, the starting pay range for this role is $55k to $90k. Actual compensation will depend on a number offactors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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