Job no: 527316
Work type: Staff
Location: San Diego
Categories: Unit 7 – CSUEU – Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)
Position Summary
The Passport Service Coordinator, under direction of the International Student Center’s Director and Passport Administrative Analyst, is responsible for daily coordination and administration of the passport and ID processes including taking photos; accepting applications; educating customers on associated Federal and State guidelines and processes; and responding to daily emails and telephone inquiries.
The incumbent coordinates all clerical responsibilities and addresses challenging customers as they affect the functioning and needs of the passport office.
The Passport Service Coordinator supports the service counter of the Passport Office, including the hiring, training, and scheduling of student employees. The Passport Service Coordinator facilitates and maintains a friendly and supportive culture within the passport office.
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Tuesday – Friday, 10:00 a.m. to 6:30 p.m. and Saturday, 8:00 a.m. to 4:30 pm, but may vary based on operational needs.
This position may require the incumbent to work on weekends (occasional or regular weekend hours) and to drop off mail daily at a U.S. Post Office.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary
The Office of the Associate Vice President for International Affairs is responsible for the coordination and development of international programs and services at San Diego State University including, but not limited to, faculty engagement, international research, international curriculum, international student services, study abroad, assessment, transborder programs, the SDSU Passport Office, and international alumni relations and development. The Associate Vice President for International Affairs reports to the Provost and Senior Vice President and serves as one of the executive officers in the Division. The Associate Vice President is responsible for the direction and coordination of department programs/personnel as designated by the Provost.
International Affairs provides services that meet the diverse needs of the SDSU global community and offers programs which foster global perspectives and diplomacy, intercultural awareness and international goodwill. This unit serves as SDSU’s central source of information and support services for faculty engagement, incoming students, outgoing students on study abroad programs, and passport services. International Affairs works with all areas of the university to identify and meet the unique needs of its constituencies and to provide opportunities for all members of the campus community to develop effective skills and perspectives for global citizenship and leadership.
For more information regarding the International Affairs Department click here.
Education and Experience
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Key Qualifications
Licenses/Certifications Required
Compensation and Benefits
Starting salary upon appointment is not expected to exceed $4,200 per month.
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
CSU Classification Salary Range: $3,681 – $6,034 per month.
Diversity and Community at SDSU
At SDSU, our diversity gives us power and benefits every single member of our community.
Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Supplemental Information
Initial review of the required application materials, including cover letters and resumes, will begin on August 31, 2023. To receive full consideration, apply by August 30, 2023. The position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person’s identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here.
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at [email protected].
Advertised: Aug 17, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled
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