Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.
At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Call Center / Escalation Center Manager:
The Escalation Center Manager functions as a call center manager and is responsible for incident management and the overall leadership of the escalation team. This position will support the escalation center team and the customer by helping to facilitate the event management process. This person will have strong customer focus skills, problem solving and resolution skills as well as an ability to work well with others. This role will build strong cross functional partnerships between the Data Center OPS, Security, and the client. This role requires a balance of leadership, supportive individual contributions, and experience with Escalation Center/Command Center OPS. This person must be able to work well under pressure and deadlines and is responsible for ticket management and the monitoring of critical systems including but not limited to HVAC, Electrical, Life Safety, and Security.
Responsibilities:
Skill Requirements:
Minimum Requirements:
Preferred Requirements:
If your professional growth and compensation trajectory are restricted in any way, consider –
If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
Military experience preferred.
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