Salt Lake Community College Looking for Specialist 2, Financial Aid Full Time

Reports to (title): Assistant Director, Financial Aid

Department: Financial Aid

Requisition Number: 24240

Position Type: Replacement

Starting Salary: $38,569.65 – $41,556.15

Open Until Filled: Yes

Priority Review Date: 04/01/2024

Job Summary

Meet with students to assist in the completion and processing of applications.
Analyze and process financial aid documents, records and periodic reports.
Responsible for timely analysis and preparation of all documents required to establish financial aid eligibility.
Analyze and process financial aid documents to determine completion of forms and eligibility for financial aid. Inform student of any missing documents that may delay receipt of financial aid. Review documentation for accuracy to determine if file is complete and is to be awarded or if corrections must be processed.
Act as resource to front desk personnel in dealing with students with unusual questions or angry/upset students.
Assist with Prison Exchange Program.Utilize imaging system, currently Etrieve, scan and document all paperwork submitted by students.
Work with individual advisors to determine outcomes for specific groups of students. (Divided alphabetically, by last name).

Essential Responsibilities and Duties

• Utilize imaging system (currently Etrieve), scan and index all paperwork submitted to determine students’ eligibility for financial aid.
• Assist with scholarships.
• Review student files to determine compliance with satisfactory progress requirements.
• Inform students who may need to appeal to receive financial aid.
• Act as a resource for the front desk staff.
• Assist with questions concerning eligibility, satisfactory progress requirements and completion of paperwork.
• Assist front desk employees with upset or angry students on an as needed basis.
• Analyze and process financial aid documents to determine completion of forms and eligibility for financial aid.
• Inform students of any missing documents that may delay receipt of financial aid.
• Review documents for accuracy to determine whether file is complete and is to be awarded or if corrections must be processed.
• Meet with students to assist in the completion and processing of applications. This may include helping complete forms and applications, answering questions, providing information, resolving problems, signing continuation of funding contracts and other related tasks.
• Work with individual advisors to determine outcomes for specific group of students (divided alphabetically by last name).
• Other duties as assigned.

Minimum Qualifications

• Associate’s degree or a minimum of 60 semester credits.
• Two (2) years of financial aid or related experience.

Trade off 1:1 in experience/education requirement.

Preferred Qualifications

Financial aid and customer service experience.
Working in a stressful environment.

Knowledge, Skills & Abilities

• Knowledge of computerized financial aid systems, preferably Banner.
• Knowledge of financial aid regulations and procedures.
• Knowledge of general office procedures.
• Knowledge of College policies and procedures.
• Communicate effectively with wide range of people from varied backgrounds.
• Organize and set priorities.
• Work well under pressure in a stressful environment.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties

Assist with financial aid presentations and information tables.
Answer telephones and assist at the Front Desk as needed.
Assist student in completing the FAFSA (Free Application for Federal Student Aid).

Special Instructions

Please submit cover letter and resume.

Full consideration will be given to applicants who apply on or before the priority review date indicated above. More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA: Non-Exempt

SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position may require the successful completion of a criminal background check.