Saint Joseph’s University Looking for Client Platform Administrator Full Time

Welcome and Introduction

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE
Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail [email protected], visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.

Open to: Internal Applicants Only, Internal and External Applicants

Full-Time or Part-Time Status

Full-Time, 12 months

Staff Job Type

Salaried/Exempt

Position Summary or Faculty Qualifications

The Client Platform Administrator is responsible for assisting with managing the secure development of endpoint deployment services and solutions including hardware/software deployment workflows, software packaging, physical and virtual desktop creation and management, and automation of associated procedures. The position evaluates, develops, tests, and integrates more secure virtual and desktop environments while maintaining and patching the university’s existing desktop computing infrastructure. This position also provides endpoint device assistance and guidance to faculty, staff, and students by supporting University implemented and supported software, hardware, operating systems, and virtual environments.

Duties and Responsibilities

• In collaboration with the Endpoint Solutions and Technology Support Services (TSS) staff, manage, develop and deliver new endpoint deployment workflows and approved software applications licensed by the university.
  • Develop, manage, and maintain the standard Windows and macOS workstation build procedures, reference images, and enrollment workflows.
  • Package and distribute (where possible) approved software.
  • Test, certify, and maintain approved software applications hosted on the network and within cloud-hosted solutions, such as Microsoft Azure.
  • Utilize deployment methods such as writing scripts, creating .pkg installers, and identifying other best practice methods for delivering applications.
• Assist with the managing and supporting the implementation of automated remote installation and maintenance practices, providing faculty, students, and staff with up-to-date versions of existing software.
• Oversee and provide guidance for technical support of requests and problems related to the deployment of university or departmental licensed applications.
• Assist with the management and integration of operating system patches, software updates, security posture, application upgrades, and approved software package requests onto desktop images deployed on university owned computers.
• Assist with managing directory and authentication services and support integrations for Microsoft Azure single sign-on.
• Assist with developing and managing the University’s Microsoft Azure virtual environment, enterprise applications, and integrations with other SaaS solutions.
• Assist with the administration of the University’s managed-print infrastructure and the deployment of associated print queues and installers.
• Where appropriate, manage and utilize: Workspace One, Munki, AutoPkg, and MunkiReport – for campus wide software distribution; software and operating system updates; software metering; configuration baseline development; and mobile device management.
• Serve as a resource to the TSS by providing support for existing managed University solutions and services, and implement new solutions that improve operational efficiencies.
• Provides guidance for software license requests and acquisitions with the OIT Procurement team.
• Develop and enhance an internal and external robust knowledge base for endpoint device management.

Secondary Responsibilities

• Provide guidance for University computer inventory management tools to integrate and align with endpoint management tools such as MunkiReport, Active Directory, VMware Workspace One, and Microsoft Azure.
• Provides technical support to faculty and staff on IT-related projects; ensure that the projects meet standard requirements to integrate securely and properly with the campus computing environment.
• Research and evaluate endpoint software applications and management tools that are under consideration by the Office of Information Technology. Assist with developing service level agreements and procedures for the deployment and management of approved applications.
• Function as a liaison for the Office of Information Technology with external software publishers/vendors.
• Provide technical guidance to OIT’s student employees to ensure that they are productive employees of the division, and learn from real world experiences.
• Works with the Endpoint Solutions and Technology Support Services staff to manage client backup/recovery and encryption services.
• Works with other deployment administrators and engineers to cross-train on other platforms and to serve as a backup when necessary.
• Maintain Kubernetes and Docker containers in the University’s Azure cloud used for data reporting and user provisioning.

Physical Requirements and/or Unusual Work Hours

• Must be available for occasional weekend or extended evening hours.
• Be available to respond to critical endpoint issues that occur off-hours.

Minimum Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience and education.
• Minimum of three to five (3-5) years providing third tier technical support in a medium to large scale computing environment.
• Expertise with macOS software management and deployment tools, and experience with Windows software management and deployment tools.
• Proficiency with Munki and AutoPkg.
• Proficiency with VMware Workspace One Unified Endpoint Management.
• Extensive knowledge of macOS, Microsoft Windows, Microsoft Office suite, email clients, web browsers, networked environments, computer hardware, printers, and other computer peripherals.
• Extensive knowledge with mobile device management for macOS, iOS, and Windows devices.
• Ability to learn new technology quickly.
• Excellent interpersonal, communication and organizational skills are a necessity.
• Ability to work effectively in and contribute to a fast-paced, team-oriented, inclusive environment.
• Experience and commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience providing personal computer technical support in a University environment.
• Experience with Unix, command-line, and reading/writing basic scripts in scripting languages such as Bash and Python.
• Experience and understanding of container technologies such as Docker and Kubernetes.

Union: None

Department: 432030 – Endpoint Solutions

Open Until Filled: No