Safety Kleen Hiring for Customer Service Rep 2 Job at Norwell, MA Full Time

Overview

Why work for Safety-Kleen?

• This position offers a $22.00 hourly rate, with potential for voluntary overtime up to 10 hours/week for qualifying agents during peak season
  
• Training is held from 8:00am to 4:30pm and typically lasts 3 weeks, followed by 3 weeks of supported and supervised ‘nesting’ time to allow agents to settle into their role
• Shifts run between 7:00am and 8:00pm, and candidates must be able to work an evening shift ending between 6:00pm and 8:00pm; permanent shifts will be assigned at the conclusion of the 3-week nesting period.
• Possible hybrid work-from-home option after successful conclusion of 90 day probationary period, provided all qualifying criteria are met

Responsibilities

Key Responsibilities:

• Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
• Receive 40-60 inbound calls from internal or external customers;
• Provide nationwide support for our clients in a timely manner to ensure customer satisfaction;
• Gather customer information, verify key aspects and then determine a timely resolution;
• Drive to meet or exceed daily performance metrics related to key performance indicators;
• Be personable and maintain upbeat, positive attitude while communicating with the customers.

Qualifications

What does it take to work for Safety-Kleen?

• High School Diploma required;
• Previous call center experience a PLUS
• Bilingual Spanish/English a PLUS
• Customer service experience is a plus but not required;
• Excited to learn this role and industry;
• Strong computer skills;
• Outgoing personality, willing to jump in;
• Strong verbal and written communication skills;
• Detail-oriented;
• Salesforce experience is a plus but not required;
• Ability to adapt and work in a team environment.

Wondering what to expect in starting your career with Safety-Kleen? Click Here to view a Day in the Life Video!
Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.™

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers.

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