Customer Care Admin
Who We Are
At Rock River Homes, you’ll enjoy a welcoming and fast-paced environment, great benefits, and the ability to interact with and learn from experienced leaders in the homebuilding community. We work hard and care about our most prized asset – our people.
We’re helping homeowners design and build beautifully crafted homes. We’re customer-focused and we never stop improving. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We’re united by shared goals and shared motivations at Rock River Homes. These are best summed up in our company values, which are reflected in the homes we build and in our team.
Our Values:
Do the right thing
Show empathy
Always improve
Have fun
Find a way
If this sounds like you, you’ll be a great fit for our team.
Who You Are
We’re looking for a warm, friendly Customer Care Admin who will ensure that our customers have a successful and enjoyable homebuilding journey. In many cases you will be the first person our potential customers interact with, so it is important that you have experience in customer service. You will be responsible for providing administrative support to our Customer Care department, which includes general receptionist duties as well as sending cards, compiling customer gift baskets, picking up customer lunch orders, and basic cleaning tasks. Ideally, you will enjoy having variety in your day, be open to learning new systems and processes, and feel a great sense of accomplishment when completing your daily tasks with excellence. The ideal person will also have a good understanding of Outlook, Adobe Acrobat, Microsoft Word, and Excel. You will work closely with the Customer Care department to ensure that every customer has a seamless homebuilding experience and feels like they are part of our Rock River family.
This role will work from 7:30AM – 4:30PM EST in our Jetersville, VA office.
What You Will Work On
Qualifications
The salary range for this position is $35,000-$40,000. Actual compensation will be based on multiple factors that are unique to each candidate, including and not limited to skill set and level of relevant experience.
To read more about Rock River Homes and see the beautifully crafted homes we have built for our customers, please visit www.rockriverhomes.com.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, national origin, age, citizenship, marital or familial status, disability, pregnancy, veteran status, genetic information, or any other legally protected status.
Job Type: Full-time
Pay: $35,000.00 – $40,000.00 per year
Benefits:
Experience level:
Shift:
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Work Location: One location
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