Robert Half Hiring for Technical Support Specialist II Job at Lebanon, OR Full Time

Robert Half is searching for an IT Support Technician for a health sciences organization based out of Lebanon, OR. The primary responsibility of this IT Support Technician is to support to end users by improving usage of computers, analyzing and resolving problems, and maintaining accountability and communication. This is a contract-to-hire opportunity that would 100% Onsite.

Job Duties:

• Analyze, install, and provide technical support for all customer IT equipment/devices
• Maintain IT inventory accuracy through service updates and annual IT inventory audit
• Setup, support, troubleshoot and maintain AV equipment in classrooms, conference rooms, labs, and breakout rooms
• Monitor all approved technical service request queues/channels and respond to issues as assigned within the current Service Level Agreement timelines
• Assist with maintaining support related documentation
• Document received support requests, schedule service responses and provide solution descriptions as necessary into the support ticketing system
• Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Alert management to emerging trends in incidents
• Provide backup support to troubleshoot student laptops/devices and install University-supported software. Serve as backup to setup and maintain campus phone
• Knowledge in Desktop Support
• Troubleshooting Audio Visual systems
• General Network troubleshooting
• Basic knowledge of Office 365 support and troubleshooting
• Nice to haves: customer service

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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