Robert F Munroe Day School Hiring for IT Support Specialist Job at Havana, FL Full Time

IT Support Specialist

Here at Robert F Munroe Day School, we are a premier private K-12 school in Gadsden County and Tallahassee area. Our Technology Department maintains a network and print systems as well as our 1:1 device program which contributes to our school’s mission to provide the best education possible to our community.

The IT Support Specialist will be a front line position who will assist students, faculty and families with requests and troubleshooting needs. The specialist will be primarily responsible for responding to technology requests in person or through a ticketing system, managing IT and Library inventory systems, assisting with network troubleshooting, video camera, and maintaining printing systems.

Responsibilities

• Act as the initial point of contact for all computer and system related concerns from students, faculty, or families
• Assist in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Analyze, troubleshoot and diagnose hardware problems
• Assist to resolve networking issues
• Install and configure computer systems and applications within the organization
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved through the Mojo ticketing system
• Install and maintain a variety of technology hardware including, but not limited to, access points, data cables, video cameras, sound systems, network bell system, and instructional TVs.
• Train teachers on the usage of a variety of educational hardware and software.

Qualifications for IT support specialist

• 1-3 years of proven experience in a heavy customer-service focused position. Experience with desktop support is a bonus.
• Strong critical thinking and problem-solving skills
• Ability to quickly grasp and retain complex information.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Zendesk.
• Extensive experience working with different OSs including Windows, Mac OS, and iOS
• Ability to prioritize and manage several projects efficiently
• Ability to adapt to rapidly shifting priorities as teachers or students need.
• Comfortable working with children and faculty members of all ages, as well as ability to clearly convey technical information to these groups, both verbally and in writing.
• Experience installing and configuring computer systems and applications for a large company.E

Experience with any of the following desirable but not required.

• Network+
• Security+
• A+
• Edtech such as Clever or Classlink, Powerschool or other SIS, Schoology or other LMS, Smart TVs, etc.

Job Type: Full-time

Pay: $35,000.00 – $51,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location