Job Title: Customer Service Order Entry & RMA Specialist (Return Material Authorization)
Reports To: Customer Service Manager
About Deppmann:
Our company focuses on helping people make better decisions. We are a company that is responsive to our customers and understands how our products work and interact in Hydronic Systems. Our company culture is shaped by our Core Values: Knowledge, Responsiveness and Empowerment. RL Deppmann is in the business to sell HVAC, plumbing & industrial equipment in Michigan and Ohio. Join the Deppmann team that solves customer problems and empowers employees to make decisions.
Scope:
RL Deppmann sells and supports our products through a number of customer channels. These include Wholesalers, Service Contractors, Engineers, and Owners. This position interacts with external customers regarding quotations, order entry, & RMA process. Along with interaction with customer service representatives, management, and outside sales staff to provide internal assistance.
Who We Are Looking For:
We are looking for an individual that puts the customer first. A successful candidate will have strong order entry skills and the ability to review purchase orders and return material authorizations and process them accurately and efficiently. The right candidate will be responsive to our customers and provide them with excellent service and support.
Primary Responsibilities:
Order Entry
Return Material Authorizations
Requirements:
Experience in Microsoft Office: Word, Excel, PowerPoint, and Outlook at an Intermediate Level; Strong Desire to Learn and Succeed; Great People Skills; Detail Oriented; Committed to exceeding customers’ expectations; Desire for career growth within the corporation.
If you have these skills and desire to join our successful team, please submit your resume.
Job Type: Full-time
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote in Novi, MI 48377
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