Retail Data Systems Hiring for POS Help Desk Technician Job at Omaha, NE Full Time

Working in a restaurant setting and thinking about kicking your game up a notch? That restaurant experience might make you uniquely suited for a position with Retail Data Systems.

RDS of Nebraska – Omaha Location – is adding a full-time Point of Sale (POS) Support Technician to our team. The ideal candidate will have a background in restaurant environments using Aloha or other POS software and/or experience within a call center environment. The candidate will work directly with the support and sales teams providing technical support to our customers as well as installing hardware and software in new customer locations. Opportunities for growth for accomplished support technicians include Project Management positions.

Responsibilities:

Receive calls and provide technology support for Aloha or Brink Point of Sale product.

Respond to incoming calls in a timely manner according to department standards.

Prioritize phone calls according to severity level and follow appropriate procedure.

Communicate effectively with customers who have varied levels of technical ability.

Record customer interaction using our database system.

Use troubleshooting strategies to help identify the customer’s issues.

Use all departmental resources necessary to help the customer solve their issue.

Develop new solutions to frequently occurring problems.

Prepare for new releases and rollouts to anticipate customer inquiries.

Job Type: Full-time

Pay: $30,000.00 – $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• On call

COVID-19 considerations:
Compliance with current CDC guidelines is required. Masks are provided as needed.

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location