Restaurant Technologies Hiring for Customer Service Specialist (Part Time) Job at Mendota Heights, Dakota, MN Full Time

Come be a part of our fun-loving, quickly growing company and make a difference by providing front-line support to our customers. You’ll take inbound calls and respond to emails requesting service and account support. Your communication skills, computer skills, and ability to multitask while speaking on the phone will be key to your success.
The Perks

• Laptop, headset, monitor, keyboard and mouse provided!
• Work fully from home!

Schedule

• Sunday: 7:00am-3:30pm
• Monday: 7:00am-3:30pm
• Saturday: 7:00am-3:30pm

The Job

• Provides support to external customers related to Restaurant Technologies’ specialized restaurant equipment.
• Tracks customer communication and updates information in Restaurant Technologies’ CRM software.
• Assesses customer’s needs and provides appropriate method of support and communication to the necessary location.
• Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
• Prepares daily / weekly / monthly call reports.
• Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc).

Your Experience

• Customer service experience required, Call Center experience a plus.
• Basic computer skills required including ability to type and use Microsoft Office; knowledge with Salesforce preferred
• Internet connection (remote employees)
• High school diploma or equivalent required
• Bi-lingual Spanish/English a plus

EQUAL OPPORTUNITY EMPLOYER
Restaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.
As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
If you need reasonable accommodation for any part of the employment process, please contact us by email at [email protected]
and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1-888-796-4997 if you wish to speak with a resource regarding a reasonable accommodation request.
NEXT STEPS
Thank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. This process will take an average of 20 minutes to complete. We look forward to connecting with you! Not ready to apply just yet? Please like us on Facebook or follow us on Twitter and LinkedIn to stay connected!
WHO WE ARE
Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 20,000 existing accounts we are an established, profitable mid -sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 42 metropolitan markets.
OUR CULTURE
At Restaurant Technologies, we’ve cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.
OUR CUSTOMERS
We serve the leaders in the food service industry which include -McDonald’s, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba’s, Applebee’s, Chili’s, and leading independent restaurants.

Job Type: Part-time