RESPEC Inc Hiring for IT Support Analyst Job at Fort Myers, FL Full Time

Job Description: RESPEC has an immediate opening for an IT Support Analyst in our Sarasota, FL location. The IT Support Analyst will provide frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs). This position requires an individual with excellent problem-resolution skills to diagnose, evaluate, and resolve complex situations or, when appropriate, escalate or route tickets to appropriate IT staff members.

The IT Support Analyst will also perform root-cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.

Responsibilities:

• Provide exceptional customer service in person or by telephone or email
• Resolve service desk issues including troubleshooting hardware and software issues
• Review daily IT operational checklists to ensure that systems are running properly
• Configure and deploy devices, software, telephones, and other technologies to employees
• Perform tasks related to IT access and identity

Qualifications:

• 2-plus years of experience in working in an IT service or operations support role
• Proficiency in current Microsoft Office and Windows desktop and server technologies
• Ability to articulate technical situations through verbal and written communication
• Experience with business-class printing and conference-room solutions
• Mobile device management and troubleshooting abilities
• Sound understanding of business-level IT security practices
• Personal compute device hardware experience.

Compensation: Salary depends on experience and expertise.

Featured benefits include:

• Medical/Dental/Vision Insurance Plans
• Paid Maternity and Paternity Leave
• 401(k) with 100% Company match up to 6%
• Employee Stock Ownership Plan
• Professional Development and Training
• Tuition Reimbursement
• Paid Time Off

About RESPEC: In 2022, RESPEC was honored to be recognized as a Great Place to Work. Since our founding in 1969, RESPEC has united applied sciences with technology so that clients get cutting-edge outcomes. These integrated solutions give RESPEC clients more. Serving seven markets, clients worldwide choose RESPEC because they trust us to be their partners and propel them forward with an innovative, clear vision. Our 100% employee-owned company with over 500 employee-owners across 26 offices in the US and Canada does just that!

Interviews will be by appointment only.

**RESPEC Company is proud partner of the Military Spouse Employment Partnership**

Available Office Location: Tampa or Fort Myers | Florida

Recruiters, please do not contact this job poster. Please do not contact us with unsolicited services or offers.

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