ResourceTek Hiring for Desktop Support Analyst Job at Huntsville, AL Full Time

In support of our client, a leading provider of network software and hardware-based solutions, we are seeking Desktop Support Analyst in Huntsville, AL. The right candidate will be responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging, and inventory. This is a long-term, contract opportunity.

SUMMARY

The Desktop Support Analyst will receive, prioritize, document, and actively resolve end-user service desk tickets as well as troubleshoot Operating System and application issues. This position reports to the Manager, IT Client Services.

RESPONSIBILITIES

• Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Determine appropriate hardware and software based on corporate policy and end user requirements
• Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
• Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
• Image new PCs with IT’s default image as the PCs arrive from distributor, update image as necessary
• Monitor progress on problem resolution and advise users on status of issue
• Provide technical support to a large, remote team of employees who depend upon Information Technology to be successful
• Provide A/V Support for in-house meetings and events
• Log, monitor, and report to customers the status of requests.
• Complete assigned projects in a timely and effective manner.
• Monitor and track IT assets, inventory, and warranty periods of machines
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

REQUIREMENTS

• Associates Degree in IT or related field required.
• Experience will be considered in lieu of a degree.
• 3-5 years of related work experience required.
• Linux experience and Mac OSx experience.
• Strong problem solving and technical troubleshooting skills.
• Strong Microsoft Windows and Office skills required.
• Working knowledge of all Microsoft Windows workstation Operating Systems support.
• Active Directory, remote controlling software skills.
• Experience with Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets.
• Experience with Virtual Private Networks (VPN).
• Experience with Conference Room A/V technologies
• Working knowledge of Anti-Virus Software.
• Cloud software experience.
• CompTIA A+ certification preferred.
• Security + certification preferred.

ResourceTek offers an excellent compensation and benefits package. Equal Opportunity Employer.

#HUNT

Job Type: Contract

Pay: $20.00 – $24.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Huntsville, AL 35806: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer support: 3 years (Preferred)
• iOS: 3 years (Preferred)
• Windows: 3 years (Preferred)
• Active Directory: 3 years (Preferred)

Work Location: One location