Community eConsult Network (CeCN) is a national non-profit telehealth company providing and supporting the delivery of specialty care to primary care clinicians. The Technical Support Coordinator will work closely with multiple departments to help identify technical issues and support both internal and external users of our platform. The position will also assist the Information Technology Team in meeting its responsibility to design, implement, manage and monitor efficient CECN business systems and processes.
Reporting to the Business Systems Manager, the Technical Support Coordinator provides support to internal users by maintaining key technical, data, reports, communications and administrative systems and tools crucial to CeCN’s business activities in compliance with contractual and regulatory obligations. The Technical Support Coordinator will participate directly in continuous improvement activities and programs.
The Technical Support Coordinator will have excellent quantitative skills and oral and written communication skills as well as previous business experience, preferably in healthcare environments. The position must be able to communicate effectively at all levels of the organization and will support the fulfillment of CECN’s mission, vision and values.
ROLE AND RESPONSIBILITIES
QUALIFICATIONS
Required Skills and Education
Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC and CECN policies.
Community eConsult Network (CeCN) is a national non-profit telehealth company providing and supporting the delivery of specialty care to primary care clinicians. The Technical Support Coordinator will work closely with multiple departments to help identify technical issues and support both internal and external users of our platform. The position will also assist the Information Technology Team in meeting its responsibility to design, implement, manage and monitor efficient CECN business systems and processes.
Reporting to the Business Systems Manager, the Technical Support Coordinator provides support to internal users by maintaining key technical, data, reports, communications and administrative systems and tools crucial to CeCN’s business activities in compliance with contractual and regulatory obligations. The Technical Support Coordinator will participate directly in continuous improvement activities and programs.
The Technical Support Coordinator will have excellent quantitative skills and oral and written communication skills as well as previous business experience, preferably in healthcare environments. The position must be able to communicate effectively at all levels of the organization and will support the fulfillment of CECN’s mission, vision and values.
ROLE AND RESPONSIBILITIES
QUALIFICATIONS
Required Skills and Education
Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC and CECN policies.