Regional – Pennsylvania Electric Company (Penelec) Hiring for Revenue Operations Representative – IP- – PA Revenue Operations – Warren at Warren, PA  Full Time

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Penelec, a subsidiary of FirstEnergy Corp. [PN]

Under general supervision, an employee in this position is expected to perform a variety of duties in accordance with the company’s customer service policies to encourage the collection of delinquent accounts.

These duties include, but are not limited to:

1. Adheres to all safety rules and guidelines as established by the company.
2. Communicates effectively with customers regarding delinquent account balances, provides information on payment arrangements in accordance with the company’s customer service policies and where applicable, disconnects/or reconnects the electric service.
3. Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES) representatives for counseling, payment assistance and regulatory/company programs.
4. Maintains, complies and balances daily customer transactions and adheres to the documented cash handling procedures. Verifies the accuracy of data entered on checks and stubs, prepares cash handling forms and forwards to appropriate personnel for processing.
5. Documents and informs supervision of adverse safety conditions regarding meters, meter sockets, electric services and lines, meter tampering and like conditions.
6. Trains and instructs other employees as required.
7. Performs other related or less skilled work as required or directed, including the operation of transportation equipment upon occasion or in the event of an emergency.
8. Requires the ability to work multiple districts and scheduled hours, which may be non-standard business hours, to allow greater ability to communicate with customers and maximize the opportunity to increase the regional revenue collected.
9. Position requires valid Driver’s License
10. Must successfully complete Edison Electric Institute support and administration (SASS) test

The individual awarded this position will be given a period not to exceed four (4) months to establish a residence within a reasonable response time of 40 minutes of the Warren Service Center. This position will be on-site, located in Warren, PA.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification
Non-Exempt

FirstEnergy Human Resources Team

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a
qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer
H-1B visas at this time.