Reed and Mackay Travel Hiring for Corporate Travel Consultant Job at Remote Full Time

POSITION: CORPORATE TRAVEL CONSULTANT

REPORTING TO: TEAM LEAD

JOB PURPOSE:

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. The candidate must have exceptional verbal and written skills.

PRINCIPLE RESPOSIBILITIES:

Service

· Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile

· Effectively manage your workload to meet all deadlines as required, internally or client driven

· Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise

· Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation

· Pre-trip approval knowledge will be an advantage

· Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients

· Advise proactively on relevant Passport and Visa requirements and procedures for all destinations

· Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance

· Recommend and procure ancillary products as required i.e. car rental, ferry, etc.

· Good knowledge of high speed domestic and intercontinental rail options required

Savings, Product Knowledge and Optimized Value

· Deliver cost effective solutions across all aspects of travel

· Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships

· Utilize detailed understanding of the client policy to drive compliance for the client while maximizing opportunity to enhance traveler experience

· Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published fares

· Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate

· Proactively identify cross market and local inventory differences, and when these should be taken advantage of

· Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low Cost Carriers where appropriate

· Procure the best hotel rates for clients utilizing GDS and non GDS channels

· Monitor all bookings for fare/rate saving opportunities up until completion of the trip

Continual Development

· Have an enthusiastic and willing to learn attitude, attending all relevant training, coaching as required

· Achieve individual and team-based objectives through the annual Performance Development Review

(PDR) SKILLS, KNOWLEDGE AND EXPERIENCE:

· Must be fluent in English (excellent verbal and written language)

· Experience and knowledge of pre-trip approval systems

· Manage your own tickets issuance for both Air and Eurostar

· Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.

· Exceptional telephone manner and good written skills

· Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines * Has achieved a continuous record of experience in a core business travel environment

· Minimum qualification level to Fares & Ticketing VAII (formally BA2)

· Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

· Good knowledge of US Domestic and European rail provider frameworks and reservation systems.

· Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.

· Knowledge of Low-Cost Carriers in the market and their different products available.

· Experience of mixed mode booking tools, and how to support both offline/online bookings.

· Have a ‘team player’ approach to an office environment

· Experience in using MS Word and Excel software packages

· Excellent interpersonal skills

· Good attention to detail.

· Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.

· Flexible approach to working environment and willingness to work on at different office locations.

· Ability to build a good rapport with all clients

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote