Real Time Technologies Inc Hiring for Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION Job at Tampa, FL Full Time

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About Us

Do you enjoy technology and a dynamic work environment? Real Time Technologies, Inc. provides retail management solutions for thousands of wireless retailers across the country. This is a great opportunity to build a rewarding career at Real Time Technologies, Inc. Working in a highly collaborative and tight knit team with thousands of customers and an enterprise client, we’ll help nurture your talent and you’ll have a good soil from which to grow from. FULLY REMOTE POSITION.

Job Description (MUST BE BILINGUAL)

You will help to resolve issues with proprietary software via chat, phone and email in a business to business setting.

Responsibilities:

Actively listen to clients to understand their issues and concerns

Provide technical support for proprietary software as well as basic windows, and hardware troubleshooting in local and remote(VM) environments

Provide timely response to email/phone/IM requests both internal and external

Teaching clients

How to use software from simple to complex processes

Provide corrective action to prevent callbacks

Resolve issues for clients via phone therapy, remote access, and admin tools

Track detailed information on client issues and resolutions

Project confidence in our product and utiliza its strength to fill client needs

Ability to identify and escalate system issues to tier ?

Quickly build rapport and maintain positive and professional relations

Qualifications

MUST be Bilingual

Live in the following states: MI, NC, FL, or TX

HS Diploma or equivalent

Have reliable, self maintained internet and backup for emergencies

Strong troubleshooting and critical thinking skills

Flexible schedule with full time availability

Preferred

Previous experience in IT, customer service, wireless retail or other related fields

Familiar with basic windows troubleshooting including Microsoft Suite, printer setups and basic networking setup

Benefits (need to work FT hours to be eligible)

PTO

Eligible after 90 days of consecutive employment

Paid Holidays

Healthcare

Dental

Vision

401(k) with match

ABOUT REAL TIME TECHNOLOGIES, INC.

Company History

RT² started in 2001 as a proprietary Point of Sale solution for a national wireless retailer who sold all U.S. National Carriers. This national multi-carrier retailer faced unique challenges managing all the different business rules and commissions reconciliation of the carriers they did business with. Real-Time Technologies, Inc. was able to customize a solution that would later set the stage for our flagship POS product.
RT² solutions are now used in over 8,000 wireless retailer locations nationwide where an estimated 23M devices were activated and $9B of commerce was done in 2018.

As a solution provider, our partners, teammates, and the customers whose experience is ultimately impacted by what we do, depend on our technology and processes to drive agility and innovation forward. Our key stakeholders are not only the strongest developers in the business, but they understand the unique challenges our partner organizations confront every day. That customized approach drives the difference in our technology across all layers of our solutions.